Embassy Suites Hotel Columbia-Greystone
- 4 out of 5
- Avg. Member Rating
- 9
- Reviews
Great Stay for Families
- June 29, 2009
- Rated 3 of 5 by
MOM OF THREE from brooklyn, New York
We stayed at this hotel not by choice but because of a family reunion and i must say it was over all a great stay. Initially the room did smell a little musty bust we took care of that with a little lysol. The staff was very friendly and helpful. The complimentary breakfast was really good and plentiful. We traveled with hour three children one that was 5mos old at the time and the playpen provided was clean and delivered promptly. the rooms were very comfortable although they could update the pull out sofa the spa was very warm as well as the pool area. the kids really enjoyed it. I will say it is a bit noisy during peak hours at the hotel ( ie, breakfast/dinner time) after 11pm it gets pretty quiet. would recommend for budget conscious families.
Think twice if you want to stay here
- July 26, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We usually stay at this hotel when we come to Columbia. However, after this stay, we will look at other hotels instead of this one. It took 3 calls to get pillows and a blanket for our daughter's pull-out bed. This took more than one hour. When the housekeeper finally showed up with 2 pillows, she said that nobody asked her for a blanket.... she did go and get one for us.
The next day we went to the zoo, which is very close to this hotel. We were gone for hours, yet our room was never made up. We went to swim in the pool, only to find it was closed until sometime on Monday. The desk clerk did inform us that another hotel about 1/2 mile away would let us swim there, but that defeated the idea of having a pool onsite.
Food was decent, and wait staff was good.
I think you can stay at better hotels, for less money in Columbia, than at this one. I don't know what happened, but the service was not what it used to be. We will explore what other hotels are available next time we are in Columbia. We hope that this experience was an aberration, and not the norm.
Embassy Suites Greystone
- May 4, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
Hotel needs a major refurbishment. I thought the chain standards were higher than this when I booked the reservation. We visited from across the country to visit a graduating solider. We arrived late with 2 very tired kids in tow (after being delayed in Chicago). The first room smelled stale and the air ducts rattled. The toilet immediately overflowed after one of the kids used it. We were promptly given another room and the next room smelled just as musty but at least the toilet was working. We had to utilize the sofa pull out which was incredibly uncomfortable and looked to have been used for at least 10 years! The front desk staff was polite but not very knowledgible of their own area. I guess they don't get many patrons asking for nearby chinese/asian restaurants very often. Included in our room rate was a daily fully cooked to order breakfast. This was an added value that is very attractive to families -- the kids could be as fussy as they wanted. The vast variety of foods were plentiful and very filling and included lots of fresh fruit. The omelets and other grill items were very good and the service staff was very attentive and pleasant. If you are looking for 4+star though...this is not the hotel for you. Checked out many different hotels in the area before arriving and after driving through the city while there. Not many choices if you are used to nicer. Good majority of the hotels in the area I would categorize as moderate to budget at best.
Best Hotel in Columbia
- January 10, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Great Rooms and Staff. The Best Columbia has to offer! We love the Zoo Package
very nice
- October 25, 2006
- Rated 4 of 5 by
a traveler from Travelocity.com
The embassy suites is a beautiful hotel. The lobby/ reception area was very nice. Allthe staff were friendly and helpful. Loved the made to order breakfast and the bed was very comfortable. Nice indoor pool area although the water was a little cold. the only negative comment would be the noise level at night. I expected a place this nice to do a better job at mantaining the noise level.