Our reserved room type was not available when we arrived. First alternate had soaking wet carpet. Final room was fine but there was no compensation for the lesser value room

We stayed 2 nights and had nothing but problems. Our keys didn't work after the first day, then when one got rekeyed the other didn't work and visa versa. Our room was not serviced at all even though someone knocked on my door to ask if we were leaving and when I said no, we are here another night, I asked to have fresh towels she told a housekeeper in the hall. When I told the front desk (if you want to call the temporary one that) about getting my room cleaned later in the day, I was told "We have until 4:00 to do it." Then at 7:00 when we got back to the room and it still wasn't done, they sent us fresh towels. The construction was unbelievable. The area in front of the pool was filled with workers who would stare at you as you walked through trying to find the make-shift front desk. There was no way I was going to use the pool with them right there. A little privacy from the construction crew would have been nice!

From the lazy, incompetant valet staff to the uninterested front desk personnel, the "great deal" we got on our room was still too much to pay. When we pulled up, the valet staff just stood around talking to each other, glancing at us occassionally. After asking to whom we could speak to get our car parked, the manager acknowledged me and slowly accepted the keys to our car. When we went to check in the guy at the front desk advised that we had two queen beds in a non-smoking room. I told him that we reserved a king bed. He shrugged and said no, all they had left were queen beds. OK, 0 for 2. We get to the room and it was, in my opinion, dirty. There were different colored "splatter" stains on the doors, food stains on the desk, phone, tv and mirror and mystery stains on the outside of the bathtub. At least it was non-smoking, right? We thought so until we went to bed... three of my four pillows reeked of smoke. The pillowcases were fine, but everytime you put your head down, it would sink hopefully into the pillow only to exhale a giant whoosh of smoke odor. Add this to the constant hum of 101 and the jolting slamming of room doors and it was NOT a pleasant stay. No thanks.

Overall a good experience, would definitely stay there again. Good location, nice facility, clean & fairly spacious room. We were there to move-in our son for grad school. Check-in was easy, staff friendly. Only glitches: movie system was out of service for the whole weekend, and their fitness facility wasn't available due to construction--bad timing with move-in weekend for students. Also, very nice grounds, being adjacent to the ocean, with very nice walking/running path available right outside.

I have stayed here several times and have noticed a steady decline - will look elsewhere on my next visit to the Bay area. Rooms and hallways look tired and need an overhall. Signage is very poor. Staff helpfulness is erratic.