I only spent one night--Thank the Lord! My room was a dump. No bedspead, dirty carpet, dirty bath, and coundn't get towels from housekeeping. They put me in the 3rd building(stated that was all that was available). I had reservations for 2 months. I ask for another room. They looked at me and said Sorry. I have been a frequent patron of Hilton--never again!

My fiancee and I booked our room for the Hilton online. Apparently, once you do this, the room is SET IN STONE! I knew this from the fine print, but I had no idea how uncooperative their customer service would be. We had a Mardi Gras ball to attend on which I thought was Jan. 26th, but it turned out that it was actually on the 25th. We called the hotel to see if they wouldn't mind just CHANGING the date and just MOVING the hotel room to the 25th. Even though they had PLENTY of rooms available, the Hilton REFUSED to move the room. They said all they could do was give us ANOTHER room for the 25th. By doing this, we would be out over 400 dollars. We even offered to pay the difference in room price because it was $207 for the room we paid for, but $229 for the room they had for Friday. They still REFUSED to help us out. Consequently, we had to cancel the tux rental, which we lost money on and had to stay in the room on the 26th only because we paid for it. It's very disappointing that a highly regarded hotel like the Hilton could be so insensitive and have such lousy customer service. It's not that they COULDN'T help us, it's that they WOULDN'T help us. On top of everything, the hotel CHARGES for you to use their internet service. Even the motel 6 has free internet for goodness sake!!!! So please, beware of the fact that your money could be wasted if you stay here!

The Hilton is always reliable on cleanliness and a great staff but the hotel's hype as being super has passed. The hotel rooms were clean and comfy but you can get a nicer room with a better view and softer bed at places like the Sheraton on Canal or the JW Marriott. Our Mardi Gras ball was in the grand ballroom and it was pretty decent and our waitress was AWESOME. Overall, the Hilton is a great place to stay if you want to go to Harrah's or the Riverwalk but there are much more convenient places to the French Quarter and much nicer rooms available in the city for the price.

The Hilton was a great location and close enough to walk to anything you would want to do. Went to Kabby's for Sunday brunch which was wonderful !!! Only set backs were that the bed was uncomfortable. The noise from out in the hall way was very unpleasant as you tried to sleep.

It's the closest hotel to the Riverwalk. Great restaurant (Drago's). Trolley runs right by the front entrance of the hotel. Concierge service was helpful. Easy to find hotel from I-10. Room we stayed in was nice, but it was a little too warm for me. The thermostat apparently has a restriction on it that stops you from setting it below 68 degrees. I, nor my wife, felt it was anywhere near 68 degrees even though that it the setting we left it on. It wasn't hot, but warm. No fridge or microwave in the room, but they did have a mini-bar. The power cord for the floor lamp and telephone line were underfoot; no effort was made to keep them hidden. The self-parking garage was hard to get to in my opinion. The only route from it to our room I could figure out required switching elevators. Not that we needed to go to the car often, but I did buy a new pair of sunglasses instead of going to the car and retrieving the pair I brought we me. Parking is $*/day, which I was not used to. We don't travel much. Every hotel I've ever stayed in before now had free parking. Overall, though, I would stay at the Hilton New Orleans Riverside again.