I was most impressed with the front dest staff. They went out of their way to help me with directions, calls to the airlines, and general information. I also really liked their buffet breakfast. It included both Japanese and Western food. There was a great variety of food and pleasant surroundings. The location of the hotel was very good as well. The subway is right in front of the hotel; it's close to Dotoburi and Osaka Castle, and the temples.