This was the most discusting hotel I have ever stayed in! I realize it said they were under construction, but this was horrid. The room was sooo unclean! The tub was discustingly dirty, and there was hair and grime coating it! There were no trash cans in my room. There was nowhere to eat; restaurant was not open, and I tried to ask staff (very unfriendly) where I could get something to eat. I would never stay here ever again, and I do not recommend this place to anyone!

Said free ride from the airport, but waited over an hour and had to call twice to get that ride. When we got there, had to give a $100 deposit at check in. You should let people know about this, as it could be a problem. I was not planning on giving them $100 since I already paid for the room. It was refunded at check out, but it still would have been nice to know. The room was nice, even in the midst of the construction. It said everything was available even during the construction, but the pool was not open. Also had problems with one of the elevators, thought we were going to get stuck on one of them when the doors closed, but it wouldn't go anywhere. So never used that again, which was not easy since we were on the 3rd floor. Did have transportation to the pier for our cruise, for $10, which was cheaper than what the cruise line offered, so that was nice.

The web site advertised shuttle to the cruise ports, but did not indicate a fee, the site also advertised shuttle to and from the airport, but did not indicate that it was limited in the fact that on my return after my cruise, I stayed for an additional night and had any early flight out, the shuttle did not start until 7AM. I choice this hotel because of the chain name, and price but was somewhat disappointed.

I know that Ramada is under construction, but there was no excuse waiting for an hour because there was not enough staff (2 at desk, one of them training). The incoming customers piled up so quickly. The room didn't seem clean, espesially the bathroom. The sink, which seemed new, had the labels for hot and cold water were backwards. The front walk had a long strip of paper on it, but parts were flyning off. In spite of the excuse that there are renovating (which will not finish until spring 2009), the staff needs to learn customer service skills. I would not go there again, even when they have finished renovations.

To whom it may concern: I booked two rooms at the Ramada Inn Miami Airport North, April 25 ? 26, 2008, based on the recommendation and research . Not only were we treated very poorly, we were greeted with rooms that were bug infested, beds that had soiled sheets, carpet that was stained and the promise of transportation to the cruise ship which we were told would not be available. During our stay, we were shorted on towels since we booked the hotel for 7 people and when we asked for additional towels or enough towels for each guest, we were told that we would need to come to the front desk and pick them up. In addition, we asked for additional pillows and were told we could go to other rooms ?ourselves? to get them. This is by far the worst service I have ever received from any hotel and with a reputation that ?most? Ramada Inn Hotels has, I am very surprised that we received this type of service. In past years, I have used Travel online many for my travel needs and was very disappointed this time. I am sincerely reluctant to use Travel online if this is what I have to look forward to for my future travel needs. I sincerely feel that I am entitled to a total refund based on this experience. If it had not been ?pre-paid? ($240.50) and if our flight had not arrived late because of weather, we would have moved to a different hotel. We had a large group?three seniors in the group, which caused even greater inconvenience and we felt stuck to lodge under these horrible conditions. I am very displeased that your company is promoting or even allowing a hotel that should be condemned to solicit guests using