- 2 out of 5
- Avg. Member Rating
- 7
- Reviews
Put a charge on my card that wasn't mine
- October 23, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
The people at the hotel were unwilling to even fid what the charge was for. I had to go through my credit card company to get a copy of the bill. When I got the bill it was for a "reservation not used". I was checked into the hotel and billed for a room at the same time. The girl that checked me in didn't match me up with my reservations. The manager when asked about it didn't have time to look into it. It wasn't until I went to ICH to have them get it resolved. The people are rude and don't know their jobs. The room I was in was noisy and smelled like paint. They don't know how there wifi works and since it was password protected and they didn't know the password I couldn't use it either. I'm a big fan of the ICH hotels all brands but I will never stay at this location again.
Hotel In da gutter
- August 21, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
It is of little wonder to me why the online travel agency even keeps this hotel as one of its partners. My Oct 2006 stay was one that I will never forget. On the website the pictures of the hotels suites seemed historically enchanting. Yet upon my arrival the hotels lobby with its ornate attraction. appeared as if the last time any attention was given to them was during JFK's visit. I was informed that they were starting renovations, yet my question was "how could the online travel agency allow themselves to partner with this dump? The carpets in the rooms had huge stains ( I asked to be moved three times), as well as the ceilings, mold was in the bathroom. Service is almost comical it reminded me of a skit from a Grouch Marx episode! Please do yourself a favor and skip this one.
nice
- August 12, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The hotel was very clean and I would recommend Indigo to any one.
Disappointed
- April 16, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
It is a shame that this beautifull hotel has such horrible service. At my check in, my reservation was, first, lost, then already checked in by someone else, then the room I was assigned already had someone in it!!! Then, to top it off, at check out, I was over charged by $60. Even though they fixed that, no one, at any time, ever apologized for a single one of thier many mistakes.
A day @ the beach!
- December 11, 2006
- Rated 4 of 5 by
a traveler from Travelocity.com
You feel like you are in a beach condo. The colors are a bright yellow and blue. Rooms are small but very clean.