When I first arrived I thought that the place looked great. I approached the desk and to my surprise the king size room I booked was no longer available. I was offered a room with two double beds. I was upset about this because I had come with my husband for my birthday weekend, and wanted to share a bed with him, not sleep separate. The woman said she was sorry, but that?s all they had to offer. I was paying top dollar for a king room with a view of the fireworks. Now I was going to be downgraded and still have to pay the same amount. I was not happy. Another lady stepped in and offered up a king room with no view which was fine with me. Although there was no discount for the downgrade I took it. I asked them if they were going to offer me something for my alternate room and they gave me a set of Mickey ears. Finally they offered me one complimentary drink from the bar and breakfast in their restaurant. The lackluster customer service didn?t end there. I found a dirty sock in my room, there were more people standing around chatting then working. Overall the hotel was nice; I just wish they focused more on customer service.

When i booked there was no warning of gay and lesbian week. Butch woman and men with painted on shorts shorts abounded. Would have been nice to have an announcement in the webpage. When I got there a big sign said welcome gays ladys week. leaflets with gay sexual adds were strewn in the lobby. Cleaned up by staff to reaapear again he next day. hardly a family place. Everynight 3 to 5 leaflets slipped under the door from local pizza places. When asked, management said there is nothing they could do. There was spit on the floor outside teh elevator, I reported to the front desk and when I returned from Downtown Disney it was still there. When checked in We were never given our breakfast voucher or had any reservation paperwork as they did to the alternative folks checking in when we did. men kissing in the lobby is hardly a family environment. The decor was tacky and chipped formice in the elevator was disappointing for a so called 4 star hotel.

We looked at many hotels for our honeymoon. This was one of the best priced for what we were looking for so we decided to book it, we originally booked the double bed with courtyard view. When we arrived they upgraded us to the King Disney view, it was wonderful. The staff was friendly, and very helpful with buses and almost anything else. My only very minor complaints were the breakfast issue, and the tv. They have a 24/7 sandwhich place but by 8:30 all the hot sandwhiches were gone, very minor but a bit of an inconvenience... and with the tv, being in Florida it's going to storm, they had direct tv of all things, during the storms the tv would go out!! At one point it was for 3 hours, but at least I had my book!! The pool was amazing, they had 2 pools, and a hot tub. One pool seemed to be heated but was always pretty crowded, the other had the waterfall and was very cold. It is great for spending the days in, but not so much the evenings. Overall it was a wonderful experience!!! We would definitely here stay again, great location, great rooms, excellent service!!! I would definitely suggest it for honeymooners, or couples trying to escape.

When we went to our room it looked out onto a blank wall and roof--no view at all. Internet worked only intermitently at best in the room. Desk chair refused to adjust even though handle was there. There was no hot water or very little two evenings. Not recommended.

no hot water , room service closed 1 hour early, dinner buffet terrible alot of extra unesssicary charges we were in a room with no view except a bunch of men working 15 hours daily well after 10pm room was'nt cleaned and restocked i would never stay here again