I'm realizing how careful I must be when making assumptions about hotels based on the name and first appearance. I didn't research as well as I should have before choosing this hotel because of name recognition. I will not make that mistake again. The rooms look and SMELL like what you would imagine in a run down truck stop. I would happily have paid more to be free of this but the worst of my stay was due to the poor exchange I had with the hotel manager after a parking snafu. You would think someone in the business of hotel "accomodations" would understand the meaning of "accomodate". She obviously did not. I would recommend this hotel to ANYONE! There is NO discount worth the LACK of customer service, decorum and accomodation we found at this hotel.

Their customer service is horrible. Front Desk agents are very rude! PLUS, they have no idea what they are doing, NOR DO THE SO CALLED MANAGERS. tHEY all continue to pass issues off to someone else instead of resolving it. There was 4 of us staying in the room, we were each to pay for one night for a 4 night stay. They charged the first person to check in for 4 nights, myself for 3 nights and the other lady for two nights. The 4th staying in our room paid cash so she didn't get overcharged. ALSO, the security at this hotel is horrible. Homeless people walking around the corridors asking guest for money and using the bathrooms where ever they feel like. The doors on the rooms do not lock appropriately unless you slam the door shut! VERY HORRIBLE EXPERIENCE! The only thing good about this hotel is the breakfast they have each morning, but definitely not worth being overcharged!! STAY ELSEWHERE!

"The rooms were nothing special, but the service at the front desk was less than helpful. At times it was downright rude."

l travelled to Atlanta as scheduled but could not stay in the Hotel as my friends insisted l should stay in their personal abode. l will appreciate it if you will accomodate me at no or little cost in future. Thanks

After driving around Atlanta for hours and viewing the other hotels I must say Fairfield was the best for the price. Staff was great, location convient and the breakfast was great. They even put a newspaper in the door. I will definitely stay there again each time i visit Atlanta.