Hyatt Vineyard Creek Hotel & Spa
- 4 out of 5
- Avg. Member Rating
- 8
- Reviews
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1
- Photo
Great Service, But Dirty Room
- August 5, 2009
- Rated 2 of 5 by
moviegal226 from Las Vegas, Nevada
Just got back from my first stay at this property. This is just an average hotel but is a good value since you can usually get rooms for less than $100.00 on Priceline.
THE GOOD
Although I'd booked through a discount booking channel (Priceline), the front desk staff was so friendly! The service was first-rate and the staff treated me like a VIP.
There was ample free parking and a restaurant on-site. Hotel is located within walking distance of downtown Santa Rosa and some good independent shops and restaurants. The hotel also has a free wine tasting in the lobby during the evening.
The security was also good; your room key is required to enter the building and to access and use the elevators to get to your room. Property is very well-lit, too.
This was a great room for business travelers because it was furnished with a nice, large desk and two sitting chairs. The room felt small, but the workspace was large and comfortable. The bathroom was also surprisingly large and well laid out.
I also liked that you can open the room windows to let in fresh air, and the room had a self-controlled air conditioning unit so you can set and keep your room as cool or as warm as you desire! More and more hotels are doing those hotel-controlled a/c units and I am always hot since they turn off the air at night. I like my room to be ice cold during nighttime and I was able to keep it that way during my stay.
THE BAD
The room was just dirty feeling and didn't feel fresh or clean. The upholstered chairs in the room had multiple, large stains and the bedding (duvet and sheet set) was worn and didn't feel or smell fresh. It had an old and musty smell. The bench in the room was torn and the stuffing was falling out, and the fabric on it was also very dirty. The hotel really needs to update their bedding and linens all around. I also think they need to work with their housekeeping staff to insure proper cleaning procedures. The entire room just looked and felt SO DIRTY.
The pillows on the bed were extremely small; you need about 3 to equal the thickness of one regular sized pillow. This proved for an uncomfortable night.
The bathroom had ridiculously thin and scratchy towels that were more suited for a Motel 6 than a Hyatt in wine country! The hotel should be ashamed having such small and thin towels! It is truly an embarrassment to the Hyatt hotel chain!
The "courtyard view" was nothing but a circular courtyard of poured concrete with a few little bushes around. Not what you'd expect of something touted as a courtyard view -- it is not pretty and is not worth paying extra money for this "view."
Spring in Santa Rosa
- May 15, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel is centrally located within Santa Rosa and Sonoma County. We had a lovely courtyard view and found that services lived up to the information we found online website. The room & bath were spacious, very clean, and very comfortable. The beds were extremely comfortable, and we loved that the windows could be opened to enjoy the fresh, clean and cool air. The pool temp was quite cool, but very clean. The hot tub was wonderful for relaxing at the end of the day. We would definitely return again. The staff were also helpful, cordial and professional.
Just the best
- December 25, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
We have stayed at hotels all over the world and this was without a doubt one of the best experiences of them all. The rooms were sparkling clean, the beds and pillows were wonderful and the service spectacular. Every staff member that we came withing thirty feet of spoke to us cheerfully. The conceriage was the most helpful that we have ever come into contact with. We highly recommend this hotel to anyone for a pleasant stay.
Great Stay!
- October 21, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The Hyatt Vineyard Creek is in a convenient location close to Sonoma County wineries and within walking distance to Santa Rosa's Historica Railroad Square. The hotel staff friendly and the rooms are very clean and comfortable.
filthy dirty
- November 1, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
I've stayed her almost weekly since the beginning of the year because of convenience for work but the cleanliness has gotten increasingly poor and this last week was the topper so I'm looking for somewhere else in the area. If you don't care how clean your room is the staff is great. Food is good in the restaurant. The rooms are just plain DIRTY.