Ocho Rios

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Crane Ridge Suites

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  • 17 DA COSTA DRIVE
     Ocho Rios, Jamaica
    876-974-8050
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1 out of 5
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You Get What You Pay For...

  • December 28, 2007
  • Rated 1 of 5 by Amassed from Redondo Beach, California
You Get What You Pay For...

We shouldn’t have ignored the negative reviews. It’s true “The rooms are in much need of upgrades and repairs.” This used to be a great location for the money, but with the new ownership and management the place seems to be falling apart. We initially negotiated a two bedroom suite with an ocean view. However, upon our arrival we were informed that the staff needed a few more hours to prepare our suite. Three hours later management informed us that the suite was actually under construction.

So, the staff then escorted us to a substitute suite that was dark, damp and secluded with no view. After a review of our booking information and itinerary the staff apologized and moved us to a THIRD suite with a semi ocean view. It sucks to be the ‘complaining couple’ so we decided to work with what we had. Unfortunately, it didn’t pan out as well as we had hoped. Repairmen visited our suite so many times we lost count.

PROBLEM #1: Three of the four electric stove tops did not work and the one range top that did work was temperamental.

PROBLEM #2: The Jacuzzi leaked into the bathroom downstairs (even though the Jacuzzi was empty).

PROBLEM #3: Ants were all over the kitchenette.

PROBLEM #4: Management claimed to have called us to apologize for the inconveniences but we never received those calls because the phones in our suite weren’t working.

PROBLEM #5: Service was unusually slow and not one of these issues were ever repaired or resolved.

This all happened within 4 days! They then offered to move us to a fourth suite but we decided to check out early and eat the bill as management made no realistic effort to compensate us, other than redundant apologies.

A FEW GOOD THINGS:

If you plan to walk into the market and interact with the real people of Ocho Rios, attend reggae concerts, visit Dolphin Cove, hang at Margaritaville and climb Dunn’s River Falls then you will find the location ideal. But you could probably find better accommodations nearby.

If you should stay there try not to take your frustrations out on the staff as most of them are GOOD PEOPLE with lively spirits and great attitudes.

"lies, lies"

  • July 14, 2007
  • Rated 1 of 5 by a traveler from Travelocity.com
this place should really update there page or there "resort". i chose this place because of the pictures and advertising and i was not pleased. when i booked i was told they offer all inclusive, it even says it on the description.Nope. i had ants in my bed, rust in my tub, and when the guest upstairs took a shower it sounded like they were in my room, and the water came down the wall. They told us they only serve continental breakfast, well.... any way... the tv hardly worked, and the taxi that they hooked me up with overcharged me for a ride up the street.
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