Best Western Benchmark Hotel

From $ -1 per night

Avg. User Rating:


164 UNION AVE, Memphis, Tennessee 38103
901-527-4100
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User Reviews

Results 1-10of 39 Reviews


Great staff, great locale, no reason not to go back!

A traveler

Travelocity.com

Although this hotel is older and was undergoing some renovations at the time of my stay, it was pleasant, clean, comfortable, a good value for the money, walking distance to everything except Graceland, and the friendliest, most helpful staff of any ...Read more
The staff & service was wonderful

A traveler

Travelocity.com

This hotel was perfect for a weekend stay. We traveled to Memphis for a college football game and the hotel staff and service could not have been better. The hotel is located right downtown so you can walk a few blocks and be on Beale Street. I ...Read more
I will never go back!!!!!! I want a refund which I have requested before.

A traveler

Travelocity.com

This hotel let me check in and go to my room to find out that there was NO airconditioning. In the middle of the summer!! It was sweltering. When asked when the air would be repaired the staff did not know because no company had been called to fix ...Read more
This hotel was very nice.

A traveler

Travelocity.com

I thought that the parking fee was a little expensive but was happy to be able to park the car someplace safe. The staff was helpful but they seemed to be a little short-staffed while we were there. The lobby was very hot and humid due to their air ...Read more
location

A traveler

Travelocity.com

easy to get to and at a good location for visiting Memphis


dirty

A traveler

Travelocity.com

The 1st room was smelly, filthy, hot and looked as if the walls had been partially knocked down and the holes fixed by a 5 year old. We got another room that was not much better. The floors were filthy, the wall around the AC had holes around for ...Read more
Great local but not a good place to stay.

A traveler

Travelocity.com

This hotel is in a prime location but the rooms are really bad. Looks like they have been working on rennovation for some time but never completed. Hallways and elevators were extremely hot. Rooms are pretty small which would not be so bad if they ...Read more
Excellent customer service.

A traveler

Travelocity.com

I drove a friend to Memphis to catch a train. We searched for the hotel- our first stop being the Holiday Inn (right next to the Benchmark). Coming from previously working at a Holiday Inn, I was flabbergasted about how rude the staff was. ...Read more
Wowww....but not in a good way

A traveler

Travelocity.com

Let me start off by saying that the hotel staff was AWESOME. Very sweet, helpful and respectful. We have nothing but great things to say about all of them, valet included. The location is also GREAT. Directly across the street from the Peabody if ...Read more
Would Stay Again

A traveler

Travelocity.com

The friendliest staff of any hotel I've ever stayed at. Only complaint would be that the door cards didn't want to work sometimes.