This was our first trip to NYC. The Franklin was a very nice hotel. It was quiet and I felt very safe in this area of town. The staff were all exceptional. They were very helpful and accomodating. The room was very nice and the bed extremely comfortable. I was a little concerned at first at the distance to Times Square, but one of the staff explained the subway system and how to get a Metro Card. We were only 1 block from the subway entrance, so we could just hop on and go anywhere in Manhattan that we chose. There were several good places to eat within a block or two of the hotel if we didn't want to go downtown. The only negative about the hotel was the sink area in the bathroom. The sink was set in a little cubby about 18 inches wide. We could barely stand there to brush our teeth, shave, etc. I don't know if all rooms are like this, but if we stay there on our next trip, that is something I would definetely ask about.

This hotel is tiny. We booked a superior queen and without knowing it were upgraded to a Deluxe King. Even that room was ridiculously small. Take a look at the pictures on their website. The photographer has done wonders making it look bigger than it feels. There is not enough room to leave your case open apart from on the bed. There is no choice but to unpack into the wardrobe. I wanted to use the supplied ironing board and could only do so in the bathroom. I have never stayed in a place so small even as a single in a bed and breakfast. The room was booked as a double but was only supplied for a single person. One set of towels, one glass, one robe, etc. We had to ask for a second set of towels etc. and only got exactly what we asked for 1 large, 1 small towel, no face cloth and none of the extra accoutrements. Breakfast was nice if you don't mind eating in a hallway. They had fresh fruit, pastries and cereals, though I was told they ran out soon after we left for the day, the food was good. Don?t even look in this area if you are a tourist. The subway isn?t far away but that is the local attractions. There was a mess up on the second day and the room wasn't cleaned. I guess a prankster turned over the please tidy my room sign. Did we get an apology? NO. Nothing, a single set of towels when we asked for clean. The others were still wet on the unmade bed. The next day I expected an apologetic clerk, an offer of discount off our next stay or a voucher for lunch at a local restaurant. I've stayed at a lot of hotels that try to look after the clientele, most offer something when a mistake has been made. This place, nothing. I will not be going back and I don't advise you to.

Staying on the upper East side is great if you do not want to be in the thick of tourist crowd. Close enough to walk to most major museums, close to great Madison Avenue. We felt safe and taken care of, staff were helpful. Breakfast was good, cappuccino was great! Easy to get to via bus/subway from La Guardia airport, close to 4,5, & 6 subway train lines. Room was big enough for the two of us, bed was very comfortable. If you are someone who travels with many suitcases for a couple of nights, this might not be the place for you, as the closet is small.

Having never been to New York before we were a little unsure of what to expect but ended up pleasantly surprised. The location of the hotel was great, close to central park, museums, nice restaurants and within one block of the subway station which takes you to Grand Central Station (2 stops away) the hub of the NY subway system. From Grand Central you can pretty much get to anywhere you wish to go within the city. The front desk staff was nice and friendly and the room was clean, felt safe, was tastefully decorated, well maintained and had the most incredibly comfortable bed. It is easy to see why the hotel is called the most romantic in the city and we left feeling that we truly got our money's worth! Would definitely stay here again.

The staff was wonderful, the location was ideal, and the amenities were excellent. Although the rooms are a bit cramped, everything else about the hotel makes up for it. My stay at the hotel definitely made my first visit to New York a good one.