Decent four-star tower hotel in the perfect location for tourism in New York: right on Broadway, close to all the theatres.

Front desk staff is courteous but overworked. They will help with every and any request but it will take a little longer than it should (not a great deal more, fortunately); concierge desk is understaffed as well, but it's worth waiting for their advise because they know what they are doing.

Rooms are clean and standard-to-big, confortable both for leisure travellers and work, each with its own desk, internet connection, satelite TV and a/c-heat controls.
Bathrooms are also standard-to-big and well equipped.

They have a most complete gym (not fitness centre like in most hotels, it is a full equiped gym belonging to the NYSC) on the 15th floor with professional advisors.

Guest rooms usually fall between 250 and 400 USD.

Other features of the hotel include:
24 hour room-service
Concierge
Very good business meeting facilities and business services
Full minibar
Fully equiped gym
Laundry
Complementary pick-up from airport
Complementary newspaper if requested
Flatscreen television with cable
Old but perfectly working a/c-heating system individually controled
Internet access

Hotel is member of IHG
Points program: Priority Club

The hotel is currently being rennovated. We found that out on our arrival. They informed us that they were overbooked. We were given a room, with a view of Times Square, and moved to an "UPGRADED" room, with a view of other buildings, the next afternoon. Our "UPGRADE" was just like our original room except it came with a water leak. We were given breakfast vouchers for the inconvience. I will not stay there again.

While planning a girls long weekend and reading some of the reviews I was a little worried HOWEVER I would stay here again. We had a room with two double beds and there was plenty of room for 4 of us all women. The hotel staff was very nice and alway quick for whatever we needed. We needed extra towels. Rooms were clean and nice. Location is perfect and and very safe place to stay. You can walk everywhere from here and if you don't want to walk you can take the subway. Beds were very comfortable. Don't go by the other negative reviews. I would stay here again!!!!!!!

The good news is this hotel is undergoing some badly needed renovations. The bad news is it won't help the staff at the front desk. When we stepped off the elevator the carpet was duct-taped and had five inch high wrinkles. The room looked like it had been furnished at a yard sale. Wall paper was patched, carpet was burned and stained, furniture was battered, toilet paper dispenser was covered in rust, grout in tile was stained/moldy, bottom of bathroom door appeared to have been chewed off, and the bolt lock did not work. Add to that the layer of dust that you could actually write on. If there is a problem with your reservation or room rate you were quoted, you're on your own. The Front Desk is NOT going to help you. They actually act as if it's an inconvenience that you are staying at their hotel. They should be paying you to stay there. There are many hotels in the Times Square area and this is not the one you want to be at, unless you are feeling the need to be disgusted and disrespected.

I took my daughter on a spring break weekend. We had priority points for 2 free nights and paid the "internet special" for the other nights. We were first put in a room with a mattress laying on a boxspring on the floor and the carpet was filthy, when we inquired about the bed we were told "they like to accomodate all kinds of people" (I guess very small), and that all of their beds are that way. The third time going to the front desk, we were finally put in a different room (close to the maid closet) The beds were much better, the room a little cleaner, but at 4 am every morning we would hear the cleaning staff laughing and talking while getting their supplies together. Still haven't figured out what the benefit of a priority card is. We will not stay in this hotel again. We go to New york several times a year and stay in other brand hotels and have never been so disrespected and disgusted.