Palm Springs Riviera Resort and Racquet Club
- ckelly
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 7
- Reviews
-
3
- Photos
Nicely renovated, but horrible service
- April 29, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
My husband and I decided to stay at the Riviera for our one year anniversary. When we first arrived, I was very impressed with the decor. It was very sheek and modern. As we were walking up the stairs, we noticed that there was a lot of dirt and sand on the steps, but thought it was due to the wind. We stayed there for 3 days and the steps remained dirty the entire time. I never saw anybody in the hallways to vacume or clean. As we walked to our room, there was an tray from another guest's room on the floor. I presumed it was from the room service they ordered for lunch. To our dismay the next morning we left and saw the tray at the same spot.
We decided to have drinks at the Sidebar that night and the food was very good. Our waitress was very attentive and the ambiance was superb. Our first night was horrible. Around 1 or 2 am, there were drunk people walking down the hallway shouting. We could hear everything they were saying and it carried on for at least 30mins. The walls are definitely very thin at this hotel. Each time the door of another room shut close, we we nearly jumped out of the bed.
The following day we decided to hang out at the pool. It was a very busy day there and all the lounge chairs were taken up. We sat at the Bikini Bar, hoping to get some decent service and drinks. We waited for nearly 30 minutes and could not get a waitress to serve us. We even flagged down an employee and he just pointed at the server and walked away. We then decided to sit at the bar and try our luck there. We sat next to a couple that told us it took them an hour and half to get their food. That is just ridiculous!
Our last day, we went to the restaurant for some breakfast. It took them awhile to serve the food we had ordered. People who were seated after us were getting their food before us. My husband approached the manager and asked him about our food. All he replied was that if we ordered already then the food will come out. After we finished our meal, we waited another 20 minutes to see if we can get our check. The server was nowhere in sight and after many failed attempts to get some help, we just left.
The hotel boasts that they went through a multi-million dollar renovation recently, but what they really need to renovate is their management. Clearly this hotel lacks the service aspect of a "Resort & Hotel". I will never return to this hotel.
Riviera Resort and Spa, Palm Springs
- April 22, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
I love the design of the resort from the room to the sitting areas which are located throughout the facility. If you love decor, you'll love this place. It even gets better, the the bed, bedding and pillows were lovely to sleep on. the only problem I had was the pillow cases. Whatever they use in the laundry set off my allergies. I don't know if they use bleach or some other chemical, it was very strong. I removed the pillow cases and then slept wonderfully.
...Even the Bathroom Sink
- February 5, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I was blown away by the new Riviera. The pork belly appetizer was amazing, the pool was beautiful, the service was professional and kind. And, the bathroom was gorgeous! I'll definitely be returning to this destination.
Excellent Stay !
- December 4, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
We spent only one night at the Riviera in Palm Springs but it was an excellent experience. The hotel has been reopened after extensive renovation and it is great. Well appointed rooms, modern decor throughout and a very nice pool area. On site restaurant, bars and a huge spa with many sevices also available. From the crowd on a Saturday night, the place semed to be very popular. A great place to stay if your in the Palm Springs area. Will definetly stay there again.
Stylish & Fun
- December 2, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
We were so glad we stayed at the Riviera Resort and Spa. It is so stylish, so "Palm Springs"! All of the staff were amazing. The bed was luscious. Our room was large and beautiful. The bathroom had a gorgeous shower as well as large stand-alone tub. But the pool was the highlight. The warm water and the fire pits made us wish we could hang there all day. Sipping cocktails under the stars all evening was just dreamy. We didn't want to leave the hotel the whole time. My only concern was that some of the room fixtures seemed a bit cheap and might not hold up well in the future. But so far so good!