Four Points by Sheraton Manhattan Chelsea

From $ -1 per night

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160 W 25TH STREET, New York, New York 10001
212-627-1888
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User Reviews

Results 1-10of 31 Reviews


Great Hotel and Excellent Customer Service

A traveler

Travelocity.com

I have traveled to NYC for years, and I generally stay at my old standby places. So for me to try out another hotel is a pretty big deal. Being a business owner myself, I read some of the reviews about bad customer service but that didn't deter me ...Read more
Great Hotel and Excellent Customer Service

A traveler

Travelocity.com

I have traveled to NYC for years, and I generally stay at my old standby places. So for me to try out another hotel is a pretty big deal. Being a business owner myself, I read some of the reviews about bad customer service but that didn't deter me ...Read more
Mediocre Hotel, Next Door to Homeless Shelter

A traveler

Travelocity.com

Hotel is mediocre. The largest homeless shelter in NYC is about to open next door to the hotel - a 350 bed homeless shelter for mentally unstable, drug addicted and alcoholic single homeless men. Stay away. Stay far away. This will be a dangerous ...Read more
Great place, heroic staff

A traveler

Travelocity.com

I arrived in the middle of a blizzard, and it looked like they were short-staffed because of it, but the people on duty really went the extra mile to make sure everything still worked smoothly.
My Experience

A traveler

Travelocity.com

The hotel is in a decent location, close to two subway stations 23st and 28th. Housekeeping personnels are nice and leave fresh free water bottles in your morning daily; however, the front desk personnel (black lady) is rude and obviously ...Read more


My Experience

A traveler

Travelocity.com

The hotel is in a decent location, close to two subway stations 23st and 28th. Housekeeping personnels are nice and leave fresh free water bottles in your morning daily; however, the front desk personnel (black lady) is rude and obviously she ...Read more
Horrible customer service

A traveler

Travelocity.com

The concierge/front desk staff was extremely rude and unhelpful. Check in time is normally around 1:00 p.m. and the room was not ready on time. When it was finally ready, we weren't even notified although we were in clear sight of the front desk. ...Read more
Horrible customer service

A traveler

Travelocity.com

The concierge/front desk staff was extremely rude and unhelpful. Check in time is normally around 1:00 p.m. and the room was not ready on time. When it was finally ready, we weren't even notified although we were in clear sight of the front desk. ...Read more
good choice

A traveler

Travelocity.com

very satisfied clean,quiet,and updated
Snowed in

A traveler

Travelocity.com

The staff was great. When our flight was cancelled the night before we were to fly home, they were very accommodating letting us extend for three more days and stay in the room we had been in. They were friendly and helpful.