Front desk staff and operators were excellent. Very thorough in providing the best of service and great hospitality. Helpful in getting questions answered and issues resolved. The bell staff was also a plus. The restaurant staff, cleanliness and ambiance left much to be desired.

Our stay was great!, the guy whose playing the piano every night was great. Staff make us feel important when we check in, check in was easy. Son loved the bed and wanted to come back again next summer! Book at least 8 mos. in advance with a great price less than $200 a night!!!!! can't beat that. There are a lot of good restaurant in the vicinity.

Although we live only about one mile from the Madison, my husband and i decided to do a romantic overnight last weekend. We met at the hotel, worked out in the fitness room, rested a little, had drinks in the lobby bar, then went to the Skye Terrace for more drinks, came back to the Palette bar and then dined in the restaurant. The waiter let us take our bottle of wine to the room after dinner. Food and service quite excellent. The bathroom fixtures were worn but otherwise the room was very nice; bed was great with good mattress and nice linens. Breakfast was delicious; we had a B&B package which proved to be a fairly good value. I would recommend it to out of towners as well as locals looking to spice up their lives!

I stayed here a total of 9 nights and it was great. I had problems with my air conditioning and i was asked to change floors which was totally fine as my room was up graded at no extra cost. I also had something very sentimental go missing from my room by mistake (a small soft toy) which had got caught up in the linen, for two days the entire hotel staff searched for my dear and made it their priority to find it, which they did and which i am extremly greatful for. The in room dining is great, as is the restaurant down stairs. This is a great hotel with excellent service, i would certainly stay here again for both business and pleasure.

You get what you pay for - the first room I had was right outside a street light, with no darkening curtains. The second overlooked the buidling HVAC system and an alley. Neither room had amenities listed on the hotel's website - I didn't even get washcloths the last 2 days!