Doubletree Guest Suites Times Square-New York City
- gaylansue
- First Reviewer
- 5 out of 5
- Avg. Member Rating
- 55
- Reviews
-
39
- Photos
Nice hotel, nice location
- September 11, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
This was my second time to NYC and the rest of my families first, it was a great experience at this hotel. We had top floor with 3 different views of times square. The cookies at check in are a nice little touch, we ate breakfast at the restaurant every morning and they had really good speedy service. The only complaint I have is that the security at the door when coming in late at night wasn't that great about checking for everyones room key. Also they should maybe invest for a lounge or something overlooking times square so you can watch the night scene late at night. Other than that great location great everything!
THEY GAVE AWAY OUR ROOM AND LEFT US STRANDED
- August 6, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
After confirming a late check in the day before (we were travelling with 2 young children from Los Angeles and arriving at Newark at midnight) they gave away our room. When we arrived at the hotel, they told us they did not have our room and in fact, there were no rooms available anywhere in Manahattan. A previous guest needed to extend their stay so they had to give away our room. They had absolutely no back up for us and our 2 small children. They did not have a plan but to throw us out on the streets of Manhattan. We pulled the couches in the lobby together for our kids to lay down on while we dealt with the situation. The hotel staff just stood there. We got on our cell phones for the next 1 1/2 hours trying to find a hotel. The hotel staff, at 1:30, told us they had a room for us at Kennedy airport where they would graciously provide a taxi for us. We were not about to spend another hour going back to Kennedy when we had come from Newark 2 hours before. We finally found a room somwhere close by . The next morning we had to go back to Doubletree since we had a deposit and needed to sort through the situation. They gave us our room that morning and apologized. To date, they have not compensated us except to give us a free night in the next year to stay at the Doubletree (which our kids are traumatized about). They do not return emails or phone calls. BRING A SLEEPING BAG BECAUSE YOU MAY END UP SLEEPING ON THE SUBWAY. THEY REALLY DONT CARE.
Great Location
- August 2, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Clean room Great location Friendly staff Our room faced time square we had a wonderful time staying right in the middle of everything
location-location-location
- July 8, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
location was the best, hotel clean, staff friendly and helpful, I would stay here again without question. there was 5 of us and we all had a great experience. I would recommed it to anyone.
Perfect Stay with kids!!!
- July 4, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Would definitely recommend!!!! We have a 5 year old daughter and was alittle scared of taking her to NYC. She had a wonderful time and keeps asking when we are going back. We saw The Little Mermaid...absolutely a must see, it was wonderful!! Toys R US, M&M Store, Hershey,etc right there. American Girl, World of Disney, Build a Bear, Rockafeller Center within walking distance. The room also wonderful, after a long day of sightseeing the bed was sooooo cozy. We actually would have liked to take it home with us. Our room over looked Times Square and was so peacefull and quiet!! We would definitely stay here again!!
To much to see in such a short stay!!!!