Comfort Inn Plymouth

From $ 94 per night

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155 Samoset St, Plymouth, Massachusetts 02360(508) 746-2800

Attributes:
Business, Romantic
Amenities:
Business Center, Internet Access, Parking, Pool
Type:
Hotel
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Results 1-4of 4 Reviews

Management doesn't keep its promises

by W A Rousseau

Wake County, North Carolina

August 13, 2011

On July 30, 2011, I spent one night at the Comfort Inn at 155 Samoset St. in Plymouth, Mass. The room rate was to have been $142.49 as confirmed with reservation made 6/24/11.Due to a cancellation initiated by Comfort Inn, the reserved room was ...Read more On July 30, 2011, I spent one night at the Comfort Inn at 155 Samoset St. in Plymouth, Mass. The room rate was to have been $142.49 as confirmed with reservation made 6/24/11.

Due to a cancellation initiated by Comfort Inn, the reserved room was not available when I arrived. An alternate room was offered at a higher rate. I requested that the hotel honor the original confirmed rate. That request was agreed to and authorized by a manager contacted by the desk clerk over the phone.

However, no charge summary was offered at checkout, so I asked for a copy of the bill. The bill presented to me was for the higher rate rather than the rate agreed upon. The desk clerk attempted to correct the bill but was prevented from doing so by safeguards built into the computer system. It being Sunday morning, there were no management personnel on the premises to handle the problem. The desk clerk said that the manager, Angela, would be in Monday morning and would correct the charge. Angela was to Email me a corrected folio. The desk clerk made a copy of my reservation confirmation at attached it to the bill that had been presented to me.

A week later I had not received any Email or other correspondence regarding the correction to my bill. On Monday I sent a follow up Email, but by the end of the week, had received no response from the hotel. So far the issue has not been resolved.

In general, the Comfort Inn offering compares poorly to what we have become accustomed to at Hampton Inn at comparable prices.The "free" breakfast (i.e., included in the price) seemed to be designed by accountants rather than innkeepers:
-- Cereal is in big bins, not in individual packages.
-- There was no fresh cut fruit.
-- Only two kinds of coffee - no Robusto (my favorite)
-- Limited supply of yogurt and muffins.
-- Orange juice was an "orange drink" mixture.
-- Breakfast room is small and poorly organized

Upon arrival, I found the air conditioner turned to "off," obviously a cost savings measure. I also discoverd the next morning that the in-room refrigerator had been turned off, with no signage alerting me to the fact, nor clues on how to turn the thing back on. I reported it as broken, but was told by the front desk that their policy is to turn the refrigerators off after the guest leaves.

I am not inclined to stay there again. Close

Good

A traveler

Travelocity.com

July 5, 2007

I would stay there again. Everything went well for us. It is convenient to the waterfront.

great place to stay

A traveler

Travelocity.com

October 25, 2006

The staff is very friendly, and the facility is very clean. I will stay there again when I return in April.

Cold pool!

A traveler

Travelocity.com

October 10, 2006

The staff was amazingly helpful and friendly and even found us a room on short notice that we could check into early. Rooms were beautifully appointed and very clean. Our only complaint was that the pool was COLD and they weren't able to fix it ...Read more

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Comfort Inn Plymouth

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Avg. User Rating:

User Reviews

Management doesn't keep its promises

Good

great place to stay

Cold pool!

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Comfort Inn Plymouth

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Avg. User Rating:

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Management doesn't keep its promises

Good

great place to stay

Cold pool!

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