Chicago Getaway
- June 14, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The hotel is very nice and in a GREAT location. The staff--especially the concierge service--was very friendly. The rooms were clean and it felt very safe. The only drawback is that there were two of us in a standard room. The standard room is really set up for one person with limited towels, coffee and bathroom space. Overall, the standard room is just small. If you have two people, I think it would be best to get the next larger size room.
Hyatt Chicago on Wacker
- May 17, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We went with our 3 kids (all under ten) for a medical school graduation and wanted a hotel that was centrally located. We had a great time here. The Hyatt was clean and the staff was friendly and VERY professional. Room Service was actually pretty good but on the pricey side when you add all the automatic charges (gratuity + delivery fee). The hotel is in great physical condition and the rooms were nicely appointed. There was an iHome clock-radio dock for my ipod. They gave us 2 full sized beds which were obviously small. The do a big convention business but the flow of people is easy to deal with. Shopping on Michigan Avenue is close by. Parking is 48 per night with unlimited in-out privileges. They even offer an alternative at 18 per night down the street but with no in and out. The Coffee stand (J.'s) was extremely accessible and had a super selection plus it was open 24/7; however it is pricey for items other than plain coffee but you do pay for convenience. A great place to stay for business travel. A very good place to stay with kids solely for its location and ease of movement (kid particular activities are not a part of this review) and SUPERIORLY located - a great value for the acomodations only.
Not bad, but not good
- May 15, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
The hotel is not bad, but for the same price other places offer more comfort.
The service is good with the exception of one receptionist. I came a couple of hours earlier and asked if I could check in. I was told by her that the hotel is full and I had to wait for 3 hours. I kind of did not feel she was honest and decided to ask another receptionist. In 5 minutes I was in my room.
Similar thing happened at the end of my stay. I tried to contact the parking for my car, which was difficult; busy signal. Then I decided to ask a receptionist for help. I happen to meet the "first" one again. She told me that they were very busy and I had to go to the underground parking and take my car myself. I went downstairs but there was no one there. So I returned and asked another receptionist, who took care of it immediately and my car was at the front door in 15 minutes.
I realize am too picky with this one person and know she does not represent the hotel, but I wish it did not happen. Overall good service.
so-so
- April 27, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We have stayed twice at this hotel with our kids. One trip was several nights and one was one night. Both times we did not have a choice where to stay. In the evening and at night the bar area is pretty loud on weekends...really a place for adults. Its also sometimes quite smoky. All fine for the adult crowd but sometimes you want to get out of your room with the kids. The rooms were ok, nothing to write home about. Beds were rock hard and the rooms got warm at night with no working climate control (it was there, just didnt do anything). I guess what really made me not like this hotel was that the food is overpriced and awful. Room service is ok, but really should be better for the price. Mama Pronto's was inedible. We ordered several menu items. All huge portions (like silly huge) were bland, poorly prepared food. The pasta was mush. Other people walked out while we were there too. Bottom line is there are alot of much nicer hotels for the price in the same area. Hyatt needs to get its act together on this one.
Excellent Hyatt Regency Chicago
- April 22, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
First time to stay at this hotel and we arrived at 9:45am on April 18. We went immediately to the self service check-in and got our room keys immediately! Very unusual to be able to get your room that early at most locations. Had a great wrap in the lobby restaurant on the first floor, slightly expensive, but plenty to eat. I went with 3 other girlfriends and we all stayed in the same room with adequate space. The only thing missing was a safe, but I understand there are other rooms with safes available. Not a big deal though. Not knowing where we were going, we took cabs everywhere, which were readily available with no waiting. Our cab fare each time was about $8.00, including tip so it was easily split among us and worth the time it saved us. We were lucky to have very nice weather and took an architectural river cruise located conveniently to the hotel. Went to the art institute, Michigan Ave., Jersey Boys Play, Second City, Hancock Building, Adobo Mexican Grill, and La Cantina Italian Chop House. We had a delicious, filling, continental-style breakfast on Sat.& Sun. for $14.00. A buffet is always available as well for $22, but the continental, serve yourself, was plenty for us. The Bar on the 2nd floor was busy and fun, and we had no trouble being waited on there. The Piano Bar wasn't as full, but a nice place to go after dinner if you like a little "calmer" atmosphere. I was able to use the internet which was conveniently located across from the lst floor restaurant, with no trouble, for a minimal credit card charge. I printed our boarding passes as well, right there which saved us some airport time. IGreat Place to stay!