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Rochester Hotels

Comfort Inn West

1501 W RIDGE RD, Rochester 14615
  • #22 most popular
    Rochester hotel
  • Avg. User Rating:
    3 out of 5 stars
  • Hotel Class:
    2 out of 5 stars

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Comfort Inn West Reviews

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Great new Manager and staff

  • 5 out of 5 stars by Ki212 from Manhattan County, New York
  • October 28, 2010
Quote: I recently stayed at this hotel and met the new Manager and she was delightful. I think her name was Lynn and she and her staff were so sweet I will be back often. They cared about me and my stay at this hotel and I felt compelled to tell... Read the full Comfort Inn West review

bad service

  • 1 out of 5 stars A traveler from Travelocity.com
  • September 16, 2009
Quote: charged me twice and did not want to refund money. Very rude customer service

in a pinch

  • 3 out of 5 stars A traveler from Travelocity.com
  • July 13, 2006
Quote: the hotel was clean but the night shift's customer service skills needs a lot of attention. Breakfast was good but the room was not big enough to handle the amount of people. I would look around before I stayed there again.

Comfort Inn

  • 5 out of 5 stars A traveler from Travelocity.com
  • May 9, 2006
Quote: The hotel overall was very good. The room was great. They actually gave us an upgrade without charge. The breakfast area was very small however and since the hotel was booked solid it was very uncomfortable. We had to wait for seating for about... Read the full Comfort Inn West review