Paid in advance for a superior king. Upon check in they did not have any left. Given 2 full beds, extremely small room, paint chiping, toliet seat cracked & told if we did not like it to leave. Even took pictures to show how bad it really is. Family owned...find any other place.. it would be better then this one.

Clean but badly in need of update and new linens. Bed almost fell apart--needs repairs. Free parking. Take a cab everywhere.

The front desk lady lost my reservation and was rude. I was mugged one block away. My room was broken into and my laptop was stolen (kids had no more entertainment for the flight home), maid left doors open, dirty and smelly room.

STAY AWAY!!! Do not be fooled by their hotel descreption...the only decent thing about this hotel is its proximity to the tourist attactions. Breakfast is stale donuts, and instant coffee, and watered down orange juice...and is served in the small entry office...real class. ...Parking is a joke...I wouldnt park my bicycle there...Cars are parked 3 deep , because it is so small. Our room had hair in the shower, and unchanged sheets...and was tiny...you will need to work your way a round room, because it was so tight...and after complaining...they said they would not move me because i didnt pay a lot for the room!!! there was no in room phone (broken) and they wont allow u to use the phone at the check-in desk...but they suggest you walk 2 "long" blocks to a pay phone...nice. Our alarm clock in our room was broken, and I asked 4 times to have it exchanged...never happened, nor did they care. The walls are as thin as paper, and you can hear discussions in the hall, and the rooms above you. During my stay, a huge fight broke out by a couple in the room above me that went on for hours, and the owners did nothing about it. I complained the next morning..and they said I should have called the police myself...well knowing that I had no inroom phone. The owners are arrogent and insulting...and dont care about you...one poor couple was waiting for his luggage ...3 days late, and the owner told him to use the pay phone down the street...poor guy!..I had enough after 3 days...and moved to the hjtel across the street...same price...this hotel is the worst...and the management worse... The owners are rude, and dont care about you.

Front desk rude, not enough parking and worried about vehicle getting damaged, will never stay here again or recommended anyone to stay here. Still, I did not let my stay here ruin my wonderful trip to San Francisco.