The Florida Hotel and Conference Center
- 4 out of 5
- Avg. Member Rating
- 9
- Reviews
Agree with other
- June 16, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
1. Listed on the travel website as 'airport' but no shuttle service to and from airport. So, no, not at airport and don't count on returning your rental car the night before thinking you can take a shuttle and not worry about that part the next day. Nice looking hotel. Advertise pool but shallowest end is 4 feet deep at the bottom of the stairs. Much more an adult hotel or conference hotel as rooms are 'nice' and bathrooms are not standard looking but more upscale sink and vanity area. But, like another, I was charged extra fees and even though I gave a credit card for my dinner at the in-hotel bar and grille area, on my checkout form the next day, was a charge for the same food and drink as well as an $11.00 fee for the 'amenities'. Of the 3 hotels I stayed at on this trip, none of the others had a separate fee that wasn't already included in my travel rate. Room also had an annoying hum from the mini-fridge and a very annoying rattle in the ceiling due to the air conditioner. Front staff polite but in house restaurant over-taxed on night that was there.
Great Hotel
- November 15, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
It was nice to be attached to the mall. This location is not for everyone, but we drove to Florida, so it was great. Easy drive to the parks and the Citrus bowl. Lots of food options in and near the mall. Looking again this year in case MSU is in Orlando again! The hotel and rooms were clean, but the parking lot was always a mess. The mall is probably responsible. Pool was small, but just fine for the kids. I would stay here again for sure.
Pleasant experience
- October 22, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The Florida Hotel is located at one end of the Florida Mall in Orlando. The room was comfortable, clean and good sized. I was there for a convention, so I did not require a lot of amenities. Room service was good, and the servers were all polite and helpful. The front desk was well staffed, but the check-in time of 4 PM was inconveniently late. I had to store my bags, as the convention workshops started much earlier than that. There is no sundries shop in the hotel, as you presumably could shop in the mall, if you noticed you needed something before it closed at 9 PM. There is a little "Grab and Go" shop that has approximately one toothbrush and one ballpoint pen. The room was nicely quiet during the night, but there were spotlights that were trained on the windows from the ground, that lit the room up like daylight if you didn't close the drapes carefully. The room cost was quite high, but through the online company I got a better price than my cohorts at the convention. This was my second convention stay at the Florida Hotel. It was a pleasant experience.
fees fees fees and overcharging
- April 1, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Upon check in i was given a card that said that there was going to a fee of $5.00 for hotel stuff. Stuff I wasn't nor did i use. When checking out I was charged $7.50, When i asked at the desk they said oh that was last years card and fee, we haven't updated the cards to reflect the new fees. They would not do any thing about it, Bad customer service. That night we ordered a movie for kids, The screen said $12.99. When checking out our bill was for $14.99, When i questioned the difference the guy said ok i will change that for you. Sounds like a scam to me?...... On top of all this I already put $30.00 on the counter to cover the charges, the guy looks at the money and says ok here is your receipt and your all set. Oh you want to pay cash? i filled out a comment card reguarding the matters and requested a response back from the manager and I still have not received any response. Check your bill very carefully so you don't fall prey to the overcharging scams this hotels loves to do. The rooms were a bit smaller then what i am used to but very clean. Excellent tv's, but were a little to soft for my likings. i personally won't stay here again, but that doesn't mean you don't have to. Just be careful.
broken promises - hidden charges
- February 14, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
I only stayed there because I had to, but will search for another hotel when possible. Issues were:
1. Room that was supposively blocked and reserved due to previous problems was not available upon arrival.
2. Critter cafe has an automatic / mandatory 18% gratuity charge that is not stated anywhere on the menu, signs etc.. and only when presented with the bill ( I ate alone). Service was poor.
3. They now charge for any 800 number ( though it is not posted on the phone )- When questioned on this, they said it is my responsibility to read the guest service book in each room.
4. Their guest service book states that newspapers would be delivered to the room daily, but in fact one must go down to the lobby to get one ( thus having to dress to get a paper to read in your room). - when questioned why they expect one to follow the guest book ( see # 3) but they do not follow what they say in what service they would provide.
5. When you sign in you are not TOLD about the extra 7.50 per day fee that is added on, just asked to initial a small box that is in small print in the middle of the page and sign at the bottom for your room. They explain everything else except this fee.
6. They want 6.15 for 15 minutes to use the computer in the business center. Rip off city. Its slow and unreliable
I did fill out a comment card with contact info and they never contacted me. This hotel is privately owned so they have no higher management to appeal to nor have to answer to, so good luck on expecting issues to be resolved.