Kensington House Hotel, located in a lovely nook of a classy neighborhood, attempts to cater to both the discriminating as well as business-oriented traveler. Unfortunately, while paying attention to detail, it overlooks the key elements of a successful hotel.
Located across from Kensington Gardens and Palace, you couldn't ask for a nicer place to take a stroll and enjoy a picnic. The hotel itself is in a charming Victorian building. Approaching the hotel, one feels the area is described as "tucked away" and senses a kind of private sumptuousness. Upon entering, it is immediately obvious that this isn't your average business hotel, as the hotel has no lobby. Check-in takes place in a semi-private room, and papers are passed across a desk rather than a counter. The hotel does, however, house a small, contemporary restaurant. Prices are moderate to expensive. The menu contains standard Continental fare.
Rooms are small, but well appointed, though the views vary significantly. High ceilings augment their petite size. Decorated with muted greens and browns, and accented with coral leather, the contemporary brushed steel and glass furniture strikes an odd contrast to the architecture, which includes what appears to be the original moldings on creamy matte walls. Complimentary tea, biscuits, bottled mineral water, breakfast, and laundry and dry-cleaning services add to a sense of provided-for-luxury and attentiveness-to-detail, as do the courteous and helpful staff.
The bathrooms are excellent--white porcelain and charcoal-grey marble, spotless and weighty. The showers are perfect, and the tubs (when included) are deep and ensure a proper English bath, necessary after mucking about in London's notoriously damp and chilly weather.
Unfortunately, the most important thing to any traveler, a good night's rest, is not necessarily at hand. The advertised variety satellite stations were not available; a limited number come in with clear reception. More significantly disappointing, though, is the small bed (a double for two of us). Offering no support whatsoever, these beds belong in a motel on the side of the road somewhere far away from the dignity of London's business travelers and other discriminating guests.
If the matresses had been of a higher quality, this hotel would be a charming haven for a quiet and comfortable stay. Until then, I recommend visitors find a more consistent hotel to serve as their lodging in the city of London.