Hyatt Regency Mission Bay
- 4 out of 5
- Avg. Member Rating
- 24
- Reviews
-
8
- Photos
NOT UP TO HYATT STANDARDS
- July 6, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
The hotel was a hugh disappointment and not up to Hyatt standards. The room was not very clean, very dusty, large stains on the carpet. Always had to ask for more towels & washcloths. Did not have a coffee service in the room as advertised. Balcony was very dirty, could not even sit on the chairs. The pool area was the biggest disappointment, standing room only by 7:00am, people were complaining all day due to lack of loungers. Both restaurants on site were less than satisfactory, Red Marlin did not have air conditioning. The Swim was dirty and service was poor. NO VENDING ON SITE! If you are thirsty or wanting a snack, forget it! I was told to go to the gift shop if I wanted to purchase water or a snack, unfortunately, the gift shop was closed. The last night we returned from an outing only to find the shower next door backed up into our room and flooded the entire entry and part of the living area. It took over an hour for maintenance to respond. I am a gold passport member and this was the first time I experienced sub-standard service from a Hyatt hotel.
Huge Disappointment
- June 2, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
We stayed here because it was supposed to be newly renovated. First, Room was very dirty, refrigerator dirty and did not work. No coffeemaker in room as advertised. Terrible parking, expensive, and if you don't snag a nearby spot, you must park across a street and long, unsafe walk. We pre-paid for two queens, got two double-beds, and was told "too bad" by staff, no other available rooms. No refund for the difference. Room service menu astronomical...$4 for can of Sprite, $19 for coffee, (plus service fee and tip) extremely limited choices, nothing really for kids. Restaurant was good, but very limited carry-out. Vending machines and little shop also astronomically expensive for snacks. (bring cooler). Not enough room towels, no matter how often we requested. You have to "request" they change the sheets--under the guise of being concerned about water conservation--which should be automatic for this price range (I expect clean sheets daily, that's why I stay in nice hotel!). Pool was nice/fun, but not very clean. Water slide open only 10-6, so if you plan to sight-see, the kids cannot use slide when you return to room. "Lifeguards" wouldn't let my 8-year-old use waterslide just because he's very small for his age...I showed his birth certificate, and he's accomplished swimmer, not disabled in any way, so that spoiled his trip, NEVER had that happen anywhere, including huge water parks around LA/San Diego. No pool towels available. Staff not helpful re: directions anywhere. Stay somewhere else if you have a chance.
Great location...Beautiful Hotel
- April 16, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Our family of 5 just returned from a week long stay here and absolutely loved it! I just finished reading some of the other reviews and have to say I'm surprised at some of the negative remarks. I've learned to expect the unexpected while traveling and that's how our trip started. When we arrived after a long day of travel we were disappointed to find that the room we had booked (Marina Suite) was overbooked. The staff was very helpful and willing to do whatever needed to make things right. We opted for a 2nd room (at no extra charge). The following morning when we could have moved to the suite, we chose to keep the 2 rooms which they let us keep for the price of one standard room. Because of the ages of our children this worked great for us. The pool area is beautiful and the water felt like bath water...very warm! Every staff person we dealt with was friendly & helpful. Everything was very clean, up to date and beautiful. We enjoyed the coffee, hot choclate and pastries at "Swim" but never did try the Red Marlin so I can't comment on that. The location of this resort is perfect beause it's close to everything yet a bit secluded. The fitness facility had great views of the marina but we chose to walk along the water rather than on a treadmill. Yes...I could have booked a cheaper hotel but I don't feel the price was out of line for what we got. It's not very often that I get home from vacation and realize that my own bed is not as comfortable as the one at the hotel! San Diego is a geat family vacation destination!
Horrible Experience!!!
- April 13, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
I stayed at this hotel for a businiess/ continuing education trip for my profession. As we checked in late the first night, tired I entered my newly renovated room with a popcorn ceiling! Then at 3:30 am the loud neighbors entered their room and kept opening the connecting room door on their side ( might as well have been an open window). Then about 5 minutes later someone enters though the main door, because the front desk activated a key for these people! Gee, I only had to wake up in 2 hours for a 12 hour class the whole next day. To top that off I spoke to the front desk they said oops sorry, that was it! The room didn't even have soap or shampoo in it!
I had lunch at swim, asked for grilled marinated chicken, it was mose like a microwaved shoe sole, yuck! Hope others have a more pleasant stay!
Staff is the friendliest I've ever seen!
- April 12, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
This motel was nice,close enough to the beach to walk and had the greatest staff. We would probably stay there again, but would like a motel with airport transportation and continental breakfast. We stayed in one of the "Bays". The ceiling was missing large chunks of texture and the carpet was dirty/stained. Otherwise the balcony was nice, as was the decor.