I had several issues I had to deal with while travelling for business but the staff met every need with enthusiasm! The room reeked of cigarrette smoke when I first came in and they did not hesitate to let me change rooms despite having a busy week with the conference in town. They let me print out my airline boarding pass and some personal work files I had to have when their printer at their public computer/internet station wasn't working. The 100 pound desk clerk helped me carry our heavy bags upstairs (big tip for that). Directions, advice on restaurants, printing aid, extra towels, etc etc - the staff was incredible. The staff at this hotel stand out from many others. The rooms were always clean, the towels were big, and the A grade breakfast are a all reasons I will stay here again. But the biggest suprise was the friendly staff. The room was a bit noisy on delivery day but only if the door to the balcony was open. It was quiet at night. But honestly, I always pack earplugs when I travel anyway. The only critique I have is the neighborhood. I felt safe enough walking quickly to the trolley stop at night (2.5 blocks) with a friend. But if I had my family with me it would likely make me a bit nervous. Of course they can't change that too much.

The hotel is in a very bad location in San Diego and is in a poor area. I didn't feel safe at all here! It was a mistake to book this hotel!! Travel agency should have informed the people about the issues with this hotel. Its a very old hotel and it shouldn't be called Holiday Inn Express at all. The bathroom is so small, 75% of the bathroom is the small shower they have. Its the smallest bathroom, I ever seen. I had to wait for 90 mins for my room to get clean, when I came in. Also, they told me out loud my hotel number was.. which is a concern. The room size is avg for a hotel in the city like this.. bathroom, you barely have room to move at all. The bed is not that great at all either. The hotel looks clean.. but is very old and you can tell in the past it was not taken good care of at all.

Rooms were clean and a good size...we had a nice balcony overlooking the pool and downtown which was very pleasant. The hotel shuttle service was okay - didn't tell me that it stops at 10:30pm so when our plane landed we expected the shuttle and had to take a taxi instead. Also, one night we waited almost an hour for a return and it never came - even though we had called and they said it would be there shortly. It was helpful to get to the zoo and gaslamp - but gaslamp is easily walking distance anyway. Maid service was good - random times for it though. We returned to the hotel at 4pm one day and the room hadn't been cleaned. But in general, it was done nicely by the time we returned and after a long day sightseeing that is appreciated. Staff is very pleasant and helpful in finding our way around or suggestions - but my recommendation would be to do your homework in advance. You definitely need a car to visit logoland or the animal park. They have a shuttle which goes to the zoo and to Embarcadero (where the USS Midway is) and you can walk to Horton Plaza and the rest of the gaslamp (which means you don't have to stay in the more pricey downtown areas to still access all the activities there). The breakfast is warm and stocked frequently. Overall I would definitely stay at this hotel again. Good, comfortable rooms at a reasonable price.

This was a great experience. The staff was kind, very fast check in. No problems. Inexpensive parking. Excellent stay.

The name HARBORVIEW isvery outdated. So much construction has occured that there is only a BUILDINGVIEW