it was one of the best trips &hotel stays that i ever had .the room was very nice the bed very comfortable.the staff wasvery nice.will stay there anytime i'm in new york.

OUR ROOM WAS GREAT, SMALL BUT NICE. iT WAS A SIDE STREET LOCATION AND VERY QUIET. tHE BED WAS GREAT, MORE COMFY THAN MINE AT HOME. tHE BATH HAD SOME NICE TOILETRIES AND WAS VERY CLEAN ! WE HAVE HAD SOME BAD EXPERIENCES WITH NEW YORK HOTELS BUT THIS WAS SOOO NICE, WE WOULD DEFINETLY STAY AGAIN !!

Upon checking in-we were told by the assistant manager that our prepaid room was not available, because New York State Law requires the hotel to accommodate guests who wish to stay on at the expense of newly arrived guests- a law I personally doubt exists. We were then given the penthouse suite room. While it may a nice room-it is located right next to the elevator engine which could be heard all night long. Guests in the other penthouse said they also did not sleep because of the noise from the elevator engine. Staff at the hotel ranged from pleasant to hostile during our stay- but seemed surprised, confused, and uncaring-that a hotel guest should expect a sound and quiet night's sleep. We were then moved from room to room to room-and each time we talked to someone we were given a completely different story about which room we were to occupy and what the cost would be. At one point my traveling partner and I got into a fight because we each had been given different (but conflicting)information about our situation. Rooms ending in X05 and X15 (such as 415 or 605) do not have the elevator noise problem and rooms ending in X04, X03, and X14 are probably far enough from the elevator to offer a good night's sleep. But guests in rooms ending in X11 or any other digit, as well as each of the two penthouses, are probably going to be disappointed with the amount of elevator noise and the resulting lack of sleep. While the location is nice- the stress, uncertainty and hostility are not worth it.

I cannot say enough about the exceptional staff at this hotel. The front desk staff was beyond helpful when I arrived at the hotel with a party of four (my original booking was for two). They immediately upgraded my room and added a cart (at no additonal cost). The concierge/bell hop was quick with the luggage. They held my luggage both when I arrived and also the next day when we left late. The rooms were very clean and comfortable. I would definitely stay here again.

We were very happy with The Fitzpatrick. The rooms were well appointed and clean. The bed was the most comfortable we have ever had in a hotel! Great flat screen TV and mini frig. The room and bath size were very good for NYC, The room was very quiet and the staff was terrific. The AC went on the friz at 4AM and they had it fixed within 10min of our call. We can't wait to stay there again.