My romantic surprise weekend with my boyfriend turned into the worst weekend of my life! First we got there and instead of booking us into the king sized bed i paid for, we got two doubles..... (didnt start the weekend well.. but we made due by putting the beds together) The weekend went fine, we weren't really in the hotel very much, just out any about. Than sunday morning i go to check out and my boyfriend went to load the car, it was gone. Not only did they NOT help us call the police!!!! BUT THAN they STILL wanted to charge me for parking!!!!!! So when we asked for the manager they said he wasnt there until 3, and that there was no way of gettnig ahold of him until he got there!!! it was 11am!!! So we had to sit around in the lobby, because we had only brought enough money for the planned trip, so that we didnt over spend. So there we sat, until the manager said there was nothing he could do to help us. he did refund the parking costs though. We had to threaten him with the US embassy getting envolved in order to get another night there because no one could get us til the next day. So not only that but because we couldnt leave to mid monday, we both missed a day of work. I HIGHLY DO NOT RECOMMEND THIS EXCUSE for a HOTEL! . Im sorry i work at a hotel i know how you are supposed to treat people and that was NOT in any way the right way!!!!!!

I was sailing the next day on a cruise so I just wanted a good place to sleep. The hotel provided good value in a convenientlocation. Obviously,the room has some age on it but it was decently maintained. The concierge/desk person was extremely knowledgeable about in town locations. This would be a serviceable option for anyone not seeking a luxury experiience. Security seemed adequate,elevator service was excellent. The buffet breakfast on Sunday morning was well below average but the revolving setting was good.

Room was comfortable, clean, and roomy. Not luxury furnishing, but pleasant. Hotel is very convenient to downtown activities and entertainment. Hotel exterior could use a little sprucing up. Balcony was nice to have, but was adjoined to balcony for room next door, so security could be an issue if the windows were unlocked. Checkin was slow but hotel staff was pleasant. Relatively reasonable rates for downtown location. I would stay there again.

Check-in was smooth, but the front desk was very slow the rest of the time. Staff was generally pleasant. Room was clean & roomy - no complaints, but nothing special. The beds were horrible! We woke up with back pain and stiffness every day. View from the 16th floor was a back alley and the tops of nearby buildings. View from the Cloud 9 restaurant was not at all spectacular (anywhere withuin 360 degrees)! Location is OK - on one end of Robson, easy to walk to shop & eat, and on the tour bus routes. The Big Bus tour guy tries to sell you a tour every time you come or go, which gets old fast. Overall, it was not bad, but we chose this hotel for the views and location. There are better views closer to the waterfront, and it's a block or two from the heart of Robson. You can find better views and location for around the same cost elsewhere. If all you care about is a place to sleep, it's fine. Go somewhere else if you want more than that.

Check-in was very slow but the receptionist tried to accommodate our requests. We were given a room on the high floor with a view of Stanley Park & the snow capped mountains along the coast. Elevators were small but fast - maybe the Hotel was not full at the time. Overall, we were very happy with our stay with the Hotel.