xmas parties were going on both nights we were there until midnight. Band sounded like it was playing in the room.

That was the most comfortable bed I have ever slept in. I found it almost impossible to get out of it both mornings. In fact, I was almost late to my conference because I laid back down and slept for another hour! The customer service was excellent and the hotel was clean and comfortable. The walls are a bit thin, and my neighbors were loud, but that's most hotels. Great stay.

A very well appointed hotel! Staff were all very friendly and helpful. I do wish there had been advance notice that all of the beds are Tempurpedic, they did not help my back. No noise isssues, even though close to hospital and busy intersection. When the heat was broken in our first room they easily and quickly helped us into another, upgraded room. If you're in Lexington for local events the location is perfect, although not exactly a walk to downtown. Bogart's lounge in the back of the hotel has live music on weekends, and there seems to always be something going on in one of the meeting rooms, but the way the hotel is set up you would never know it. Would definitely stay here again.

Nice clean and large rooms; great location; wish we had more time in Lexington; One-day stay to tour UK; very convenient to the school; good value hotel

While staying at the Crown Royal Plaza we encountered horrible customer service. Under our room was an entrance with a slamming door. It slammed for most of the day which we thought was normal but then when 10:00 PM came and the door kept slamming, we contacted the front desk. We were informed the door would be fixed by maintance. However, it slammed throughout the night. We tried to fix the door OURSELVES, trying to cushion the blow of the door to the frame with no avail. After a night of no sleep for the entire family, we promtly checked out at 8 AM.