A welcome surprise
- June 4, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This Hotel was newly remodeled and though most people I talked to in the Seattle area had no Idea where this Hotel was (I believe it was renamed as well as remodeled) The appearance of the hotel and rooms is exactly as pictured. Having the pillow menu and spiritual menu was an interesting touch. The amenities offered on the Patron Level (25th floor) included free continential breakfast and wine hour. Room service was exceptional though the food choices are a bit limited. I would recommend this Hotel to anyone traveling to the Tacoma area, staff gave excellent city information, especially regarding getting to the Tacoma Dome from the Hotel the easiest and least expensive way.
Bad Beds
- May 27, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
My Bed was lumpy & I was only able to get 3 hrs of sleep on it due to my discomfort. My companion felt like his was very comfy. If you have back issues don't choose the dbl beds because the one I had was terrible. Hotel was very clean, staff was very nice. The setting in the Hotel was very posh. Upscale style without the snob attitude. Staff friendly & helpful. Bathrooms beautiful, Rooms are very quiet & great views from the windows! I would stay again if they got new beds.
Unique Hotel
- April 1, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
This hotel is a gem for those who appreciate beautiful artwork. The entrance is full of work from the artisans featured at the Museum of Glass. Each floor of the hotel also showcases a piece from a different artist. The fitness center is state of the art. The décor of my suite was contemporary and polished. The evening view of the Tacoma skyline was also nice. However, I do have a couple of complaints about my stay. I attempted to contact the front desk several times to schedule a wake-up call, but received a busy signal each time. I eventually had to call from an outside line to reach someone. In addition to that, the call came 15 minutes late the next morning. Also, during the middle of the night, another guest tried to enter my room. Because I had locked the door with the swing bar door guard, the other guest couldn’t enter the room. When I asked the other guest what was going on, she stated that we had been assigned the same room number. The next morning when I attempted to check out, the clerk stated that I was a “no show†and couldn’t be checked out because I never checked in. (This explains why they assigned my room to another guest.) The clerk was apologetic for the mishaps and eventually checked me out. Although the service can certainly be improved, the quality and cleanliness of each room was good.