The front desk staff was very accommodating when my ferry schedule changed to an early morning arrival. After a phone call, they did not charge me for the first of three nights which I had originally booked.
The Capitol Room diner offered the same excellent service I had had before on a Holland America Line cruise ship. (Westmark is a Holland America Company). The macadamia encrusted halibut and the T-bone were delightful in the historic Gold Room. The rooms were pretty standard, but the furnishings were new. I appreciated the original black and white fixtures in the bathroom. If you request two queens or doubles you will get a larger room. (I noticed that on the fire map.) We had a smaller room with two twins which was recently refurbished and furnished. It was fine for two nights.
Caveats would include the fact that the steam heated room was too hot. I raised the windows to cope with this problem. Perhaps it had to something to do with the recent cold snap. The hotel has concealed steam heat that seems to work well in our room, even though we had turned it off. There are also no stamps or mail drop at the front desk: a very basic requirement for a full service hotel, which they failed to meet. With it's central location you don't need transportation while downtown, but you will have to pay extra for transportation to the airport and ferry terminal. Taxis are not cheap in Juneau. This is often included with other Juneau hotels.
It is very convenient, and I would stay here again. I found the Baranof cheaper than either The Prospector or the Goldbelt when we were there. As long as that remains true, it would probably still be my first choice for a full service hotel in the downtown area, but only if have a car on my next visit.