Wonderful employee service/attitude!
- February 6, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
We and another couple stayed at this hotel the weekend after Christmas for some Blues. While the room and bathroom were on the small side and, if you looked too close, there were clues of the hotel being older but revamped, it was clean, and we would stay here again for the outstanding employee attitudes and service we received! Employees were helpful without being bothersome and they all were pleasant, right on down to the park'g attendants on any shift! No employee whom I met had that resentful, surly attitude often seen. When we travel, we want to be out in the city we came to see, not the room, so the attractive bedding and decorations are secondary considerations. Our bathroom did not have an exhaust fan (which I thought odd), but it did have a heat lamp, plenty of hot water and good pressure. I liked the sink's big counter outside the bathroom and the B&W tiling in the bathrm. While parking IS free, the parking spots are really trim, so smaller cars may be less likely to get dinged by careless ppl. We did not have room service, but the prices looked so reasonable compared to other places I've stayed. Bonuses are the Blue Chicago club literally around the corner from this hotel and the Fado Irish Pub practically next door to Blue Chicago, within safe walking distance "home" after frivolities (but first you'll hit up the 24-hour McDonald's across the street)--convenient, or what? We definitely plan to stay here again in the off-season for more Blues! [I'd love to bring my Floridian sister and husband when they visit this summer, but hotel prices look high ($*/night).] P.S. Checkout is noon to recoup from your fun!
Do Not Stay Here
- October 24, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Do not stay here if you are a hotel snob like I am. This hotel is in serious need of a complete refurbishement, meaning totally gutted. It is dreary, smells musty and the rooms are outdated and the bathrooms are scary.
They messed up our reservation, so upon arrival we were given a tiny room with a double bed. They had to bring up a roll away bed for my son. This left no room to move about. They tried to remedy the situation by giving us free breakfast vouchers for their restaurant Ora. The food was disgusting. Finally we were given a larger room with two double beds. Still no improvement with the decor. Still smelled funny.
The only positive thing I can say is that it is in a great location. I recommend spending more money at a better hotel.
Great value
- July 16, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Free parking is really great. With kids in both hands, it was nice to have Rainforest Cafe just one block away. We can walk around and find everything we needed and felt safe. Swimming pool was very big and nice. You can go there through 4th floor I think without going through parking lot. I recommend this hotel to especially family travelors.