disaster
- February 27, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
This hotel is simply said, a disaster. This was my second visit here only because I have a child at Eastman. This visit was no better than the first. Upon arrival I was told my room guarantee really didn't guarantee anything and they were out of rooms with 2 double beds. They offered me a king room with a ROLLAWAY! Who would sleep on a rollaway? When I arrived at the airport there was no answer for several calls and several minutes at the hotel when I tried to ask for a shuttle to pick me up. I ended up paying $30 for a taxi. The girl named courtney at the desk was rude and unhelpful. There is no service here. I was dropped off and had to carry my bag up 10 steps to get to the lobby. No bell captain was to be seen. I called for a taxi back to the hotel and the concierge gave me the number of the taxi company rather than call for me. The room was not even cleaned, The bed was still rumpled on the second day they just pulled up the comforter and threw some new towels in the bins. I wish there was a better option for parents of eastman students. If you know of a better place to stay in rochester near eastman please comment.
Best in Rochester!
- January 9, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
We had a suite... the staff was great! Nice Family get a way!
nice hotel in a good location
- December 25, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I stayed at the Hyatt for two days when my flight was cancelled. The staff was super friendly. I'm from Florida and didn't know anything about the area. X who tends the bar in the evening had some really good ideas for things to do in the surrounding area. The only gripe I would have is that the motor in the hot tub was broken. You could still get into it. Anyway it was a nice hotel and I would stay again.
Unhelpful Staff
- August 1, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I parked my car in the valet circle where no one was there to assist. I had to run inside and was too heated to ask for help and just asked where the parking garage was... there was no bellman in sight what-so-ever. Two fat women with horrible work ethic or etiquette were there to answer my questions. They were however more involved in the fun they were having behind the counter than helping my fiance & I.
Before we ever booked the hotel, we went in to get information [personally] and were never called back 3 times like we'd been promised. I had to harass them to book my stay.
RIDICULOUS.
I will not recommend this place or stay here again.
I can't even believe this is supposedly the "best stay in Rochester." I have; heard many horrible reviews
I'm telling you-if you are looking for an expensive LOOKING hotel, then stay here... if you are also looking to be treated like you're staying in an expensive hotel, keep researching hotels because this is NOT for you.
Dirty Suite
- April 12, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
We had a suite on the river side that had a dirty shirt on the back of the bathroom door and dirty underwear under the bed. Speaking of the bed (which was a hide away) was made of rubber and was hard as a rock. This is absolutely the worst hotel I have ever spent the night in. Do not stay here, the Clarion Riverside is across the street and has the best rooms in Rochester.