I parked my car in the valet circle where no one was there to assist. I had to run inside and was too heated to ask for help and just asked where the parking garage was... there was no bellman in sight what-so-ever. Two fat women with horrible work ethic or etiquette were there to answer my questions. They were however more involved in the fun they were having behind the counter than helping my fiance & I. Before we ever booked the hotel, we went in to get information [personally] and were never called back 3 times like we'd been promised. I had to harass them to book my stay. RIDICULOUS. I will not recommend this place or stay here again. I can't even believe this is supposedly the "best stay in Rochester." I have; heard many horrible reviews I'm telling you-if you are looking for an expensive LOOKING hotel, then stay here... if you are also looking to be treated like you're staying in an expensive hotel, keep researching hotels because this is NOT for you.

We had a suite on the river side that had a dirty shirt on the back of the bathroom door and dirty underwear under the bed. Speaking of the bed (which was a hide away) was made of rubber and was hard as a rock. This is absolutely the worst hotel I have ever spent the night in. Do not stay here, the Clarion Riverside is across the street and has the best rooms in Rochester.

Had to carry luggage from parking lot into hotel before we saw any bellmen. Only then could we get assistance with luggage. Why bother - we had already carried it most of the way.Also - bed was sloppily made each morning.

If you are visiting one of the companies downtown or want a weekend away, this is a great choice.

My daughter and I stayed at this hotel overnight in April. The front desk staff (actually all the hotel personnel we dealt with) were extremely courteous and helpful. The room itself was very nice, extremely clean, spacious and the beds were very comfortable. We ordered room service and the food was great and tastefully presented. The breakfast buffet was delicious also. We would definitely stay here again.