The best thing about this hotel is the location. It is central to everything in the city. The Sheraton recently completed a renovation of some of its public spaces such as the lobby. It's better than your typical Sheraton in service and amenities. The rooms have the new Sheraton heavenly bedding which makes for a very comfortable sleep. Bathroom is on the small side but toiletries were upgraded from the basics you'll find elsewhere. Hotel has 12 elevators so wait times are not an issue. They do have a gym (no fee) with a indoor/outdoor pool, sauna and whirlpool. Expect lots of families with lots of kids. the gym is well equipped and they provide complimentary towel service, spring water and fresh fruit (apples) which is a nice touch. If you want or need internet the hotel has a 24hr media hall next to the lobby where you have 6 computer terminals with free internet along with a printer. There is also a large flat screen TV with lots of seating space and reading material. The hotel is across the street from Toronto City Hall and just down the street from the main shopping mall The Eaton Centre. Plenty of restaurants within walking distance including the theater, financial and entertainment districts. In fact the hotel is part of The PATH underground which connects the entire downtown via the underground. It has thousands of shops and services. It's perfect if the weather is poor outside as you can walk all the way to The Eaton Centre and CN Tower without ever stepping outside!