The Hyatt Regency is fighting a losing battle with regard to its pricing policies. This Hyatt gives a good account of itself with rooms and service. However, the problem stems from the question of cost. There are many more hotel chains (Marriot for one) that give just as good value with staff, service, and overall experience and do not gouge the hotel guest. After overpaying for services that other chains include for free and meals that are grossly overpriced for what is received, then it is not a question of service it is a question of cost. While this particular hotel was good in the amenities it pales in comparison to other hotels nearby with its cost. So, please stay if you don't care if you overpay but don't complain when you get the bill. Why did we stay here? - We had an event we had to attend at this specific location.

This is a nice hotel, rooms are a little small, but, comfortable. Staff very friendly, answered all questions and if they didnn't know the answer would find out and let us know later. Great location if you're going to a Phoenix Sun game or baseball game otherwise, not much downtown to do. Is easy to find highways and freeways from this location. Close to the airport. Pool is a little small, basically for wading. Was only 3 feet deep. Only major problem we had was there weren't any snack machines so if you got back to the room late and wanted a snack (chips, candy) you didn't have any options. Nothing close by either. Pop machines on each floor but, no snack machines.

I got stuck at this place throuh a travel website offer, and really lived to regret it. The problem for me was that I was on a somewhat limited budget and this hotel has no parking facility of its own, or at least one that's free. So, I had to fork out an additional 19 dollars per day to park my car. I could have easily stayed in Scottsdale or even a number of other places in Phoenix, and not had to pay a penny to park. I would expect something like that in New York, but it just seemed greedy in an area where so many other properties have a place to park for free. Other than that, the hotel was okay, but dated. The staff was fine. I did not have much time nor need of any of the various amenities, so I can't comment on that. No free WiFi was just another surprise. As I say above, if your trip is taking you in the area for any reason, look for something else. They may have a good offer in front, but pile on so many added fees, that you'd be better off staying elsewhere.

I was entertaining clients with a stay at the Hyatt downtown and a Cubs/Diamondbacks playoff game. While all the room amenities and front desk courtesy was what you'd expect for a Hyatt, the service in the Compass Room, the hotel's rotating restaurant, was horrible. It wasn't busy at all but for whatever reason, we always had to track down our server...it's not a big place, but she was nowhere to be found. After putting up with totally inattentive service off and on for an hour and a half, we left. We decided to try their lobby bar, which was hoppin. The thing I didn't understand was that our bill for two rounds of drinks upstairs was slightly LESS than one round of drinks downstairs. Yet, another disappointment. Basically, I wanted to impress my guests and in the end felt more like a schmuck for expecting something other than what we got. Oh well. Perhaps it's an aberration, but it was my experience, anyway.

Hotel decor is very dated and dingy. Hi-speed Internet is slow, not free and I had to call the Help Desk every morning to resolve WiFi access problems through no fault of mine or the computer. Each call took about 20 minutes. Pool was closed due to emergency repairs during 100 degree heat. Exercise room equipment is dated. Room thermostat was broken and stuck at 79 degrees. Lobby restaurant (Einstein Bagels) indicate hours of 6am to 8pm but was closed by 6pm every night. Room service took 45 minutes. After using keycard to access exercise room, the keycard wouldn't open hotel room. Security escort.