- 4 out of 5
- Avg. Member Rating
- 6
- Reviews
LOVE THIS PLACE!!!
- December 12, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Great hotel in downtown Phoenix. Staff is awesome. Everytime I am in Phoenix I will stay here.
Money train
- June 7, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
The Hyatt Regency is fighting a losing battle with regard to its pricing policies. This Hyatt gives a good account of itself with rooms and service. However, the problem stems from the question of cost. There are many more hotel chains (Marriot for one) that give just as good value with staff, service, and overall experience and do not gouge the hotel guest. After overpaying for services that other chains include for free and meals that are grossly overpriced for what is received, then it is not a question of service it is a question of cost. While this particular hotel was good in the amenities it pales in comparison to other hotels nearby with its cost. So, please stay if you don't care if you overpay but don't complain when you get the bill. Why did we stay here? - We had an event we had to attend at this specific location.
Would stay again
- January 10, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
This is a nice hotel, rooms are a little small, but, comfortable. Staff very friendly, answered all questions and if they didnn't know the answer would find out and let us know later. Great location if you're going to a Phoenix Sun game or baseball game otherwise, not much downtown to do. Is easy to find highways and freeways from this location. Close to the airport. Pool is a little small, basically for wading. Was only 3 feet deep. Only major problem we had was there weren't any snack machines so if you got back to the room late and wanted a snack (chips, candy) you didn't have any options. Nothing close by either. Pop machines on each floor but, no snack machines.
Great view -- that's about it
- October 26, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
I was entertaining clients with a stay at the Hyatt downtown and a Cubs/Diamondbacks playoff game. While all the room amenities and front desk courtesy was what you'd expect for a Hyatt, the service in the Compass Room, the hotel's rotating restaurant, was horrible. It wasn't busy at all but for whatever reason, we always had to track down our server...it's not a big place, but she was nowhere to be found. After putting up with totally inattentive service off and on for an hour and a half, we left. We decided to try their lobby bar, which was hoppin. The thing I didn't understand was that our bill for two rounds of drinks upstairs was slightly LESS than one round of drinks downstairs. Yet, another disappointment.
Basically, I wanted to impress my guests and in the end felt more like a schmuck for expecting something other than what we got. Oh well. Perhaps it's an aberration, but it was my experience, anyway.
Great Service, Great Location
- August 15, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Hotel is right in the center of downtown Phoenix. Close enough to walk to baseball park and other arenas. Staff was terrific, very friendly and helpful. Room was large and clean. We were traveling as a family and I was very happy with the size of the room as compared to other hotels we were stay in earlier in the trip. All in all a great hotel and a bargain for the price.