Wonderful Hotel
- May 28, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
My husband and I stayed at this hotel to attend a concert at Raley Field. The hotel was absolutely beautiful. We had a great view of the Capitol and the surrounding area. Our room was outstanding. Our bed was very comfortable with down covers and pillows. We had a beautiful glass enclosed walk-in shower (big enough for 2). The hotel staff was very friendly and helpful. They always had a smile and a cheerful attitude. When I needed to reprint my concert tickets the staff directed me to the business center and explained the charges and how it worked. Since we only stayed 1 night we didn't get a chance to sample the food or any of the facilities. However, we did visit the bar area and had a wonderful time. Our waitress was friendly and prompt with our drinks. I would definitely stay here again and would recommend this hotel to others.
Hyatt Regency Sacramento (First Class)
- August 29, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I had the opportunity to spend two days at the Hyatt Regency Sacramento and it was, by far, the best hotel experience I have ever had. Though I had initially been booked for (1) night, I enjoyed it so much that I stayed an additional night.
In addition to the hotel being extremely clean, the varied amenities that were provided made me feel as though I had never left home. And, the Hyatt staff was simply superb.
I would strongly suggest, if you plan to spend any time in Sacramento, that you consider the Hyatt Regency. You get precisely what you pay for and then some.
Joan S. (Los Angeles, CA)
Convenient Location
- June 27, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Hotel is very close to capital and the cathedral - all in walking distance. Convenient for business purposes. Lots of nearby restaurants and shopping. Hotel staff was very friendly. Restaurant staff was terrific. Food was good. I had view of the capital which was nice. Concierge was available all day. There was even coffee and someone to get cabs at 4am. The meeting rooms were very comfortable. The meeting staff was attentive and the food presentation was really great. Worth the extra money if you are looking for a downtown location. Seems like a nice place to stay even if you're not on business.
Dinner was wonderful
- January 8, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Room was nice, not a luxury hotel , but roomy and clean. The dinner restaurant was wonderful, had dinner there both nights, our waiter Michel, was fantastic. Old world service, took time to answer questions, and remembered what wine we wanted and our cocktail order the next night. Very professional and the food was very good. Housekeeping staff very accomodating in bringing requested robes and extra towels right away and room service was prompt. Only downer was the breakfast buffet, the eggs were not good at all, but the service was very pleasant.
Rude Service and Hidden Fees
- November 21, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
The front desk staff are rude and inconsiderate. The parking fees are the worst hidden rip-off I have ever seen.
First of all, this hotel is in a prime location. The beds were very comfortable. We had a club level room with an amazing view. They said it was a non-smoking room, but there is a sign that there is a cleaning fee for smokers.
When I got to the front desk, the check in process was swift and friendly. However, when I reached the room, it was a single king instead of two beds. I returned to the front desk to report the problem, and they got me a room with two beds. The valet parking staff were prompt and curteous. But, on the second night I decided to valet park to be able to get to my early morning flight. I asked the front desk to validate my parking ticket and the man at the front desk yelled, "we don't validate parking here". And I said, "but, I am a guest". After indicating which room I was in he fired back "you have selected valet parking!" I felt like this guy we being deliberately rude, so I returned to my room.
The next morning I saw the bill. I was charged a $25 dollar fee per day for valet parking and another 17 dollars for self-parking! Two parking fees in one day??? I told the same rude person at the desk that I was being ripped off, and he said he would remove the valet charge. As I left this horrible hotel, I gave my unvalidated ticket to the parking attendant. He charged me $17!!!!