Sheraton Le Centre Montreal
- Jeffrey
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 22
- Reviews
-
4
- Photos
WORST HOTEL IN TOWN
- May 4, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
This hotel needs to renovate completely inside out. The room I stayed had spider the first day I checked in on april 23, 2009. They changed room for me. The towels were dirty, old, and the quality not to mention. I think motel 6 has better quality towels. Second day stay was even worse. The whole hotel had no hot water. Asked the front desk, they didn't know when the hot water would resumed. Terrible customer service. I would not recommend this hotel at all. This hotel is not a 4 stars hotel. You can get a better hotel somewhere else in montreal with the price they offer.
No Early Check-in Help
- March 26, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
Overall the hotel was very good. My only problem is that they made no effort to accomodate an early check-in. Although others checked-in in front of me, my room was not ready and the front desk would not ask housekeeping to prioritze the room nor would they switch my room to a "ready room." After a seven hour drive, walking around the city for three hours waiting for the guarentee check-in time was an inconvenience.
Great downtown stay near Bell Centre
- August 10, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I had never been to Montreal before, and chose this hotel because it is near the Bell Centre, where I attended a concert. I was worried about the language barrier, but every staffmember I encountered was completely bilingual, as were most people I encountered in Montreal. Food in hotel was pricey, but good. There are many restaurants in the neighborhood, so if you are looking for cheaper food, it's plentiful. Bed was comfortable, but like most hotels, they use the thin, too-soft pillows, whereby you need to use three of them to equal one decent pillow
Would not recommend this hotel
- May 7, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
This hotel has serious issues with service and maintenance. The safe in the room didn't work so I had to call maintenance to fix it. The internet access,which they charge you alot of money for, didn't work either. I spent over half an hour on the phone with a technician who eventually got it to work. The problem was at their end, not mine yet they still charged me for the access. In room movies didn't work either. Maintenance technician had to come twice to fix it. Someone on my floor had a loud party at 4 am and you could hear everything through the walls. No one ever came up to ask them to keep it down either. When I first booked the room, I took advantage of a special package that included the second night for 50% off and a $40 credit towards food. I decided to extend my stay by 2 nights and I requested the same package. First they forgot to credit me the 50% off the room rate and then they refused to honor the $40 credit for the second package. The final straw was that the parking was never added to my bill, no one mentioned it when I checked out but then I couldn't get my car out of the parking lot so I had to go back to the front desk and pay separately for the parking. No apologies from anyone. I couldn't wait to get out of there. I would never pay those ridiculous prices again for such incredibly bad service.
New and Improved Sheraton
- November 8, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
I have stayed at this hotel numerous times in the last 10 years. Had stopped going here because it had started to look rundown, but went back, mainly because of the good price. I was pleasantly surprised to find numerous renovations, upgraded lounge and lobby. It seems to be back to where it used to be, and a great deal for the $. Great location within walking distance of Metro, Bell Center, and numerous restaurants and shops.