The room was dirty when we arrived. Staff seemed unapologetic for the lack of cleanliness of the room. House keeping did not make up room and we had to call late in the afternoon for housekeeping to make up our room. Very expensive for the quality of service you should get at a Sheraton Hotel.

Our first room we where given had a dirty washcloth on it that looked like someone wiped a baby bottom with it. No one from the hotel apologized or ever cared to address this situation. Be very careful if you use there bar fridge. We placed some food in the bar fridge and several of there in stock beverages where placed onto of the fridge to make room. On check out we where charged $60 even though the beverages where never used. We where eventually given a credit. While complaining to there head office, very little was done for us. Do yourself a favor and find another hotel.

This hotel has serious issues with service and maintenance. The safe in the room didn't work so I had to call maintenance to fix it. The internet access,which they charge you alot of money for, didn't work either. I spent over half an hour on the phone with a technician who eventually got it to work. The problem was at their end, not mine yet they still charged me for the access. In room movies didn't work either. Maintenance technician had to come twice to fix it. Someone on my floor had a loud party at 4 am and you could hear everything through the walls. No one ever came up to ask them to keep it down either. When I first booked the room, I took advantage of a special package that included the second night for 50% off and a $40 credit towards food. I decided to extend my stay by 2 nights and I requested the same package. First they forgot to credit me the 50% off the room rate and then they refused to honor the $40 credit for the second package. The final straw was that the parking was never added to my bill, no one mentioned it when I checked out but then I couldn't get my car out of the parking lot so I had to go back to the front desk and pay separately for the parking. No apologies from anyone. I couldn't wait to get out of there. I would never pay those ridiculous prices again for such incredibly bad service.

I have stayed at this hotel numerous times in the last 10 years. Had stopped going here because it had started to look rundown, but went back, mainly because of the good price. I was pleasantly surprised to find numerous renovations, upgraded lounge and lobby. It seems to be back to where it used to be, and a great deal for the $. Great location within walking distance of Metro, Bell Center, and numerous restaurants and shops.

The check in was really fast. i had requested a smoking room and was worried about what i'd get. but it was great! on the 32nd floor with a great view!! (and they were worried that that view wasn't the greatest to offer, but it was perfect). Very clean rooms. Bathrooms are clean. Only problem was that the windows don't open and so the room smells of smoke as soon as you arrive into it. Dining in room is a bit expensive, but hey, you're in the heart of the city with a million restaurants really close by. It was a great stay.