Just left the hotel. Facilites were as expected from a Crown Plaza. The service was very disappointing. Check in staff made us feel that we were bothering them. Not busy at the time. The real problem was with room service in the morning. Ordered pot of coffee for 2, and 2 bagels. Not hard to get this right. After 1 hour and 3 phone calls, it is delivered. No cups, no sugar, no cream, and no knife for the cream cheese for the bagels. Another phone call and another 20 minute wait. This was not worth the $19.00 charge. Told the desk on check out and was told no manager available and they would pass on my comments. It would have been easier to understand if the hotel had been full, but it wasn't.

At check-in I was told that a credit card was needed to cover any "incidentals." When we checked out I was informed that one of the "incidentals" was a "travel agency Fee" of $8 per night! You can draw your own conclusions about the hotel and the travel agency "deal."

Hotel staff was friendly and helpful the room was good the bed was great :) the only thing we did not like was we could not access the hot tub after 10:00 P.M

Very helpful staff, quiet atmosphere, convenient location to all attractions. Staff very friendly and helpful. Would stay there again, no question!

They have very comfortable beds and even give you an eye mask and a relaxation cd. I thought this hotel was wonderful and highly reccomend it. Also it is veryclose to sea world.