Not up to La Quinta standards
- July 27, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Having stayed in many La Quinta motels with happy results, I was disappointed in this motel. We stayed here twice in the past month. The first time, we stayed two nights. On the second afternoon, we arrived back at our room to find that the beds were unmade, the coffeepot still had the morning's (cold) coffee in it, and no replacement soap, shampoo, cups, or coffee was provided. There were clean towels and the trash can had been emptied, however, so we knew that the housekeeper had been there.
We thought perhaps this was a bad day, and since we liked the comfortable beds and the location so well, we stayed again when we returned to Williamsburg a couple of weeks later.
Unfortunately, it appears that the motel's policy is NOT to make up your bed! Again, on our return to our return the second day, our beds were unmade, there was cold coffee in the pot from the morning's coffee-making, and no replacement soap, shampoo, coffee, or cups had been provided. There was also a big hair ball in the sink.
We wrote a note to the housekeeper regarding our displeasure, and on the third afternoon we found our beds made, replacement coffee, soap, etc.
AND - I overheard the desk clerk talking to a pool repairman about the problem with the chlorine level in their pool (too much chlorine.) When I asked her about the problem, she hesitated discussing it, then admitted that there was a problem. She could not say when the pool would be fixed. There were people swimming in the pool at that time, and they had not been told about the problem.