the hotel staff was very friendly and attentive to your needs.

Can't believe the reviews I have just read. I loved my stay there. Before we left Australia we were told that people were not that friendly in LA but found the complete opposite. As soon as we arrived the front desk were just lovely and very helpful. The room was extra clean and the bed was the most comfortable we had in all our stay in America. Wanted to bring it home with us. If ever I get over there again will stay at the Crowne Plaza again.

We had a wonderful time at the Crown. The staff were very friendly, and the room was suited for our needs. The location was a little off Rodeo Drive, a little over a mile walk but great overall. We had a room situated on one of the higher floors, which was nice because they did not book groups/high schools or any other loud travelers on these floors. The floor was quite, the wind outside the building was noticeable, but the room was a nice place to sleep. Being a rewards member, we were given "sleeping" items: lavender pillow spray, eye mask and eat plugs. The only problem was that there was only one set. Not a big deal, I don’t use any of that stuff.

The concierge was helpful in setting up reservations. You do need to pay a daily parking fee, either valet or self park, don’t bother paying for valet, unless you really need the service. Finding a parking space was easy and I think quicker than valet. For couples who want to be close to great shopping and tourist attar without paying the over rated "Beverly Hills" price, I would highly recommend the Crown Plaza on Beverly Drive.

The hotel was very clean, the bed was extremely comfortable, but on check-in we had a hard time understanding the man at the front desk (plus he was in training by himself). The valet was much more helpful as well as the bellman. They did make us feel welcomed. Besides the mixup on the front desk, I would stay their again.

Reserved King Non-smoking, was given a double smoking, took an hour to be moved to another double non-smoking. Other guests entered my room at night with keys. two-egg breakfast cold, toast was missing?called for toast was given 2 slices of plain bread straight out of the bag not toasted. Can hear people walking on the floor above and in the adjacent rooms. Hotel smelled. Horrible customer service. Worst hotel stay ever. Front desk did nothing to make ammends for all their mistakes and sending people into my room at night when I was in bed!