Reserved King Non-smoking, was given a double smoking, took an hour to be moved to another double non-smoking. Other guests entered my room at night with keys. two-egg breakfast cold, toast was missing?called for toast was given 2 slices of plain bread straight out of the bag not toasted. Can hear people walking on the floor above and in the adjacent rooms. Hotel smelled. Horrible customer service. Worst hotel stay ever. Front desk did nothing to make ammends for all their mistakes and sending people into my room at night when I was in bed!

First I would like to point out that I am a person that never complains. I also smoke and had requesed a smoking room. The room still had the smoke from the people before and had not been vented out. They charged for parking, I am sorry but if I am staying at your hotel I expect to park for free at the prices I am paying, I do not expect to be nickel and dime to death. The staff was o.k., but not this is not service I was expecting in Beverly Hills. Down line somewhere else!