Cypress Gardens Inn Reviews (Monterey, California)

worst service ever!!! rude and unprofessional

Riverside County, California

July 22, 2012

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I just had the worst expeirence ever with the rude and unprofessional owner and manager of this motel ! I had room reservations that were booked a month in advance...When I booked the room I was told that the credit card I was using was not going to ...Read more I just had the worst expeirence ever with the rude and unprofessional owner and manager of this motel ! I had room reservations that were booked a month in advance...When I booked the room I was told that the credit card I was using was not going to be charged unless I didn't cancel within a 72 hours of the reservation date. I explained to the manager I would pay cash when I arrived, he stated no problem we do not charge the card unless you fail to arrive or cancel. When I got there I gave them my reservation confirmation #, I was told I did not have a reservation, they stated that it was canceled 3 days ago, I stated that I never canceled it. They explained that they did because they went to charge my card and it did not go thru, at that time I realized that from the time that I booked the room to the time that I arrived to check in I didnt realize my credit card expired so when they went to run my card it declined it..why were they running it WITHOUT my authorization, because remember when I talked to the manager on the phone they said they would not run it unless I failed to show up or cancel last minute, so why they would run my card ?? So because they couldn't charge my card they decided to cancel my reservation and not call me to notify me or ask me for another credit card to put on hold. When I asked them why they didn't notify me they said why should they??? The owner stated why should he call, he doesn't have time to call and its not his responsibility to do so. I asked him if i could still get a room and he said NO he didn't have any rooms available I told him I would give him cash and another credit card, and he started yelling at me and my husband saying NO NO NO I will not give you another room , I dont have one. Right as he was saying that another couple walked in and asked if they had vacancy and the front desk said yes we do have availability , I asked the owner why he offered them a room when he just said he didnt have one?? He said I have the presidential suite at $300 a night....I said this is not right your manager Nick stated that we could pay cash at the time of check -in and he said you didn't need to run the card. The owner went to get Nick the Manager and told him in front of us you deal with them you should have never ever booked the room .I explained to Nick we drove 8 HOURS and we are coming in at the peak time of year in Monterey Ca ,all rooms at all hotels are booked around here and no where to stay... all the Manager could say was I should have never booked the room now i'm taking the blame for you . We dont have a room for you, you need to leave! I was so upset at the way I was trreated as a customer...they were so RUDE! I would advice anybody please please don't book here , pay a little more to stay somewhere nicer, it's really deceving from the pictures they post online, all the rooms have no windows facing the outside, the pool and spa they claimed to have is shared with another hotel acroos the street its not even theirs, the front lobby was dirty and smelled horrible...all around it's the worst expeirence ever!!!!!!! Close

HORRIBLE EXPERIENCE

A traveler

Travelocity.com

September 5, 2009

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I booked a room here over a month before my trip, and was charged for it one week later. I do not normally book hotel rooms, so it did not seem strange to me that I was charged before my stay. When I show up at the hotel the day of my stay, they had ...Read more

Horrible bookkeeping skills!

A traveler

Travelocity.com

August 23, 2009

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I never made it to the Cypress Gardns Inn. I had to cancel my reservation and it was practically impossible to do so. I spoke to one person who couldn't find the reservation since I booked through the AAA site. The next person I spoke with said he ...Read more

Bad time we didn't get any sleep at all-

A traveler

Travelocity.com

November 4, 2008

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PLEASE DON'T STAY HERE! My family experienced the worst stay ever at Cypress Gardens Inn. We stayed in this smelly room, and the bathroom had mold all over the place. We didn't get any sleep at night, because they had a group of teenagers ...Read more

Bad time we didn't get any sleep at all-

A traveler

Travelocity.com

November 3, 2008

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PLEASE DON'T STAY HERE! My family experienced the worst stay ever at Cypress Gardens Inn. We stayed in this smelly room, and the bathroom had mold all over the place. We didn't get any sleep at night, because they had a group of teenagers ...Read more

Don/t Stay here/

A traveler

Travelocity.com

October 2, 2008

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Check-in was very slow, Room smelled musty, restroom fixtures were rusty, lighting poor, bed hard with little pillows, next to busy street with loud traffic noise all night. I will not stay here again.

To far from Local Attractions

A traveler

Travelocity.com

August 31, 2008

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My wife and I enjoyed our stay at Cypress Gardens Inn. Clean room. We enjoyed the large hot tub and 10' deep pool. Nicely furnished room TV+VCR, Refer. microwave, coffee pot, ironing board + iron, closet. Decent selection for continental breakfast. ...Read more

To far from Local Attractions

A traveler

Travelocity.com

August 30, 2008

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My wife and I enjoyed our stay at Cypress Gardens Inn. Clean room. We enjoyed the large hot tub and 10' deep pool. Nicely furnished room TV+VCR, Refer. microwave, coffee pot, ironing board + iron, closet. Decent selection for continental breakfast. ...Read more

no response

A traveler

Travelocity.com

August 14, 2008

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We only use if no other was available.

Cypress Out

A traveler

Travelocity.com

April 7, 2008

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The bathroom ceiling and walls had cracks, wall paper peeling off and signs of mold, the smells was nasty, the maid obiously used some very strong room spray to mask the smell, however it made it worse. The bathroom had a window facing the parking ...Read more

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Cypress Gardens Inn

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User Reviews

worst service ever!!! rude and unprofessional

HORRIBLE EXPERIENCE

Horrible bookkeeping skills!

Bad time we didn't get any sleep at all-

Bad time we didn't get any sleep at all-

Don/t Stay here/

To far from Local Attractions

To far from Local Attractions

no response

Cypress Out

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Cypress Gardens Inn

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Avg. User Rating:

User Reviews

worst service ever!!! rude and unprofessional

HORRIBLE EXPERIENCE

Horrible bookkeeping skills!

Bad time we didn't get any sleep at all-

Bad time we didn't get any sleep at all-

Don/t Stay here/

To far from Local Attractions

To far from Local Attractions

no response

Cypress Out

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