Everything about the hotel was excellent, The staff, the decor, the finish, the location. They answered an e-mail enquiry promptly and provided a high level of service. When we encountered noisy the hotel responded within 3 minutes. The room was large and one of the best decorated, clean and well kept that I?ve been in.

We stayed during the NXNE festival as our son was playing at one of the venues. I booked based on price and location, but then read some terrible reviews so I was nervous about what I would find. We arrived about 3 hrs before the listed check-in and the front desk clerk was very accomodating and actually found us a room that had just been cleaned. The room was terrific. Nice and clean, with big white duvets on the very comfortable beds. Furniture and carpets were newer and clean (couple of spots on chairs but hey...). Bathroom was very clean, as were the fridge and kitchenette area. Location was fantastic as we had to hit a number of clubs throughout the downtown area. Checkout was smooth, and they even let us stay in the parking garage into the evening on the day of checkout (parking is $23/day). Passed a couple of hookers on the way back to the hotel at 2:00am, but they didn't bother us. Note: I had to go to another floor for ice, and did notice that it didn't smell to great, or look as clean/renovated. So make sure you request a "RECENTLY RENOVATED ROOM" - which I did. Also, the elevators were a bit wonky, but we never had to wait more than a couple of minutes for one. All in all - great value for the money. Not the Ritz, but you wouldn't be looking here if you were willing to pay those prices!!!!

Just wanted to say thank you to the Staff of the Best Western Primrose Hotel for making a romantic weekend away for me and my fiance so special. The rooms were clean, location avgerage but the staff were very friendly and helpful. My fiance and I barely have time to see eachother anymore so it was nice to be so well looked after and not have to worry about all the little things that some hotels can't get right. Yes the chocolate covered strawberries and champaign arrived on time!!!! The weekend got better from there!! Maria P.S> I found the $23.00 parking rate to be high we thought we were in New York!

There is nothing special about this Hotel but the staff are friendly the rooms are clean and the Internet connection works like I'm at home. I'm a small business owner from Boston who comes into town 2 -3 times per month to meet with Canadian distributors. The Primrsoe always makes me feel welcome.

Great location downtown Toronto, but is in desparate need of updating. The room was a good size and has a microwave and fridge, but no internet connection available. The bed was grossly outdated, and I don't even want to know how long the mattress has been in service. The redeeming quality is the Tim Horton's in the lobby. Won't stay again.