Courtyard by Marriott Bellevue Downtown
- 3 out of 5
- Avg. Member Rating
- 4
- Reviews
Worst Customer Service Ever!
- March 29, 2008
- Rated 1 of 5 by
kaylac84 from Ephrata, Washington
This was very disappointing. We booked a 2 bed room 3 months in advance due to a conference. When we arrived we were given a 1 bedroom for 4 women! Their excuse was that they were booked, but reservations we made in advance. We asked for extra pillows and blankets 6 times! Still no blankets or pillows. There is no excuse for this poor service. We paid good money for the room and were treated horribly.
Poor Service
- March 4, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
Great location, but all downhill after that. Couldn't seem to get shampoo delivered despite 2 calls to front desk and a friendly note. Then tried to overcharge on checkout. Shockingly poor service.
Nice premises / incompetent staff
- April 30, 2006
- Rated 2 of 5 by
a traveler from Travelocity.com
Registered for 3 nights - key card programmed for only 2 and was locked out of parking garage & room. Housekeeping banged on door before 10 am on Sunday morning to make up room. Returned to room at 4:00pm and room had not been made up. Advertised coffee in lobby at 6:00am - not ready at 6:30 - front desk very rude when asked when coffee would be ready.
Great new hotel!
- April 25, 2006
- Rated 5 of 5 by
a traveler from Travelocity.com
On my recent stay at the Bellevue Downtown Courtyard, I was thoroughly impressed with the level of service provided by all staff. The front desk made check-in very easy and efficient, and my breakfast server was extremely friendly. Rooms are quite spacious and I was able to walk to the convention center nearby. I will definitely be back on future trips.