My husband and I choose this hotel because it was not that far from Chase Field. The room was clean (and I'm VERY picky) but I have to agree with the bed issue. The mattress was definitely springy and sagged in the middle. It looks as though they are in the middle of renovating because some items in the room looked a little more modern than the rest of it. As far as staff went they were all extremely kind and very helpful. Overall we enjoyed our stay and would choose this hotel again.

Dont make reservations over the phone the staff was rude.Upon arrival front desk member was somewhat snotty did not know what she was doing.Room was awesome and clean but we couldn't close bathroom door."Free breakfast" was 8.95 "was the weekend" Went to IHOP. At check out elevator was broken.On 8th floor with tons of luggage.All staff said "everybodys getting mad"No apologies/offer to help take luggage down hot stairway. Central under construction but nightmare was very Poor Customer Service

This place has fallen into disrepair. Rooms are dark and dingy. The AC in all rooms were broken so it was hot and stuffy. Staff was "oh well" about heat complaints. Complimentary shuttle costs 9 dollars. Ice machine was empty. TV only had basic channels. Construction all around building.

Overall, a good stay. The room was not the cleanest, and there were a few things that should have been repaired in the room, but the staff was very friendly, and accommodating. I chose this hotel based on close location to a business meeting, and the price and room availability, and was more than satisfied.

the hotel was clean and well kept. the only problem I had was that one of the mattress was kinda springy