Hilton Garden Inn Cleveland Downtown
- 4 out of 5
- Avg. Member Rating
- 15
- Reviews
Unsatisfactory Fitness Center
- November 9, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
The stationary bike was an off brand that required complex programming that I could not make work. Neither could the engineer. So I moved to a different hotel.
poorly trained staff at front desk
- October 8, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
We arrived a few minutes before 3 PM and no room was available. The desk staff held our bags and we went off to the Indian's game and dinner. When we returned at 8 PM they had given our (prepaid) room to someone else!!!! After much ado, they put us in a room that was being serviced - no phone, TV, or drapes, and we had to wait almost a hour for them to key our door. Everyone was very pleasantly apologetic but clueless.
Our stay was for 1 night, August, 2008
Great value for the money
- June 18, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The hotel was clean and modern, two requirements for me to have a pleasant stay. The front desk staff were friendly and helpful. The business center was well equipped. Although the neighborhood isn't one that I'd choose to hang out in, the property felt safe, and the rooms felt extremely secure. The hotel was relatively quiet, although I thought the walls were kind of thin (I'm a light sleeper so...) Unfortunately there was a rain delay for the baseball game across the street, which resulted in the game ending at 1:15am...complete with a 15-minute fireworks display!!! Colorful and exciting, but a little jarring at 1:15am! Overall I had a very pleasant stay and would definitely stay again.
Great Place To Stay!!!
- September 3, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
The staff was professional, polite and very helpfull. The hotel is clean and well run. The dining room has great food and the service is wonderful. The rooms are clean, roomy and the beds are very comfortable. Everything is affordable. The location of the hotel was great for the sights that we wanted. The baseball field is across the street. The Rock and Roll Hall of Fame and the Science Center are about a mile away and easily walked to. The lake front is in the same area and there is a lot to do. There are restaurants within walking distance, drug stores, banks etc. Everything on 9th Street which is the nearest corner just outside the door. Taxi's are available for a very reasonable price if you can't walk the 1.15 miles to the attractions. In all we had a great time and I would not hesitate to stay here again!
Very Bad service
- July 26, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
This hotel had very bad service, the wait staff in the day was generally rude and unhelpful. One girl asked her boyfriend to stand in front her desk station so she would not have to help anyone in the line that was forming at the front desk. Housekeeping was even worse. We left the room at 8am and did not return until after 5pm. When we returned they had just began to clean our room. I have stayed at a lot of hotels but this Hilton was more trashy than Paris Hilton.