Other that our disappointment in our accommodations we had a wonderful time as we spent every day out exploring and enjoying the area. We explored caverns, went horseback riding, hiked to waterfalls, visited the arts and crafts community, fished, saw snow, snow skied (we're from Florida), and just stayed very busy for the whole week we were there. This resort is in a great location for taking in this wonderful area.

I would recommend the end of March for this area as it is not crowded at all and the weather was great. We had bright sunny days with temperatures in the 70s and then it was cold for a few days and snowed and then warmed up again. Dollywood and several other attractions were not open yet, but we probably would not have had time to do everything even if they were.

• Unit Type: 1 Bedroom
• Activities: Good
• Amenities: Good
• Unit Satisfaction: Poor
• Family Friendliness: Excellent
• Service: Excellent

My husband and our son spent a lot of time each day playing pool in rec room.

• Unit Type: 1 Bedroom
• Activities: Very Good
• Amenities: Very Good
• Unit Satisfaction: Excellent
• Family Friendliness: Excellent
• Service: Excellent

• Unit Type: 1 Bedroom
• Activities: Very Good
• Amenities: Very Good
• Unit Satisfaction: Very Good
• Family Friendliness: Excellent
• Service: Excellent

We arrived in Gatlinburg at 2am after driving 4 hours longer than planned in a terrible winter storm. We fell into bed exhausted and didn’t "inspect" the unit until morning. At that point I was almost sorry I had slept in their bed. This was the dirtiest RCI facility I have ever been in. The décor was cute, with ruffled window valances and high ceilings. But the curtains were covered with a very heavy layer of dust and there were heavy clusters of cobwebs hanging from the ceiling and in every corner. We found huge dust bunnies under the bed and someone else’s panties in the closet. There were candy wrappers and other trash in the washer/dryer closet. In the bathroom, there were growths of mold the size of my arm on the inside of the shower curtain. Pots and pans had crusted crud on them, and we had to wash all of the dishes before we were willing to use them.

Maintenance was as lacking as housekeeping. We were able to use the pool on the first night only, as the heater broke after that and was not fixed. There was a dangerous layer of heavy ice on the sidewalk, steps and front porch all week. The walls were so thin that we could hear coughs, sneezes, and lots of children constantly running and stomping in the unit next door. It was a long and not at all restful week. Gatlinburg is lovely, but don’t stay here.

• Unit Type: 1 Bedroom
• Activities: Poor
• Amenities: Fair
• Unit Satisfaction: Poor
• Family Friendliness: Fair
• Service: Poor

The facility has townhouses, chalets, and villas. The townhouses and chalets are freestanding units. The villas are high-rises. The newest villas have the best furniture and the best views. THE EXERCISE ROOM was tiny and cramped and the treadmill was out of order. THE EMPLOYEES were friendly and helpful.

THE LOCATION is quite good, being on a major road that runs off of the main road through Gatlinburg. It is convenient to get into downtown Gatlinburg and there is a short cut nearby that bypasses downtown if you want to drive to Pigeon Forge. There is also a trolley stop nearby if you want to use the trolley rather than driving into Gatlinburg. Parking is extremely scarce in town, particularly at the height of the tourist season. The fall leaf-changing color time is the worst. It has taken me a half hour to drive from one end of town to the other, something that can be done in about eight minutes when the streets are clear. The main northern entrance to the Great Smoky Mountains National Park is only a few miles away.