Metropolitan Hotel Toronto
- 3 out of 5
- Avg. Member Rating
- 33
- Reviews
The Metropolitan worked well for me!
- June 21, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Excellent service by staff. Very accommodating to the needs of a traveler with lost luggage.
Loved the fragrant lilies in the lobby.
not impressed
- May 31, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
When I arrived I was told I did not have a reservation. When the desk staff checked into it more carefully I was told that the reservation had been booked for yesterday and then someone had called and cancelled it. I only booked the room yesterday, for today. Because there were still rooms available it turned out not to be an issue. When I arrived in my room I was truly let down. The room is tiny and smells as though it were recently a smoking room, and as an asthmatic I don't like being exposed to the lingering odours of past smokers. I am on the 6th floor and the noise from the alley below is very loud. The A/C unit is very noisy also - it may drown out the street noise in the night, but it blows right on you when you sit at the desk, which also serves as the coffee centre. The lighting is poor at best with the bedside lamps not giving off enough light for a person to be able to read in bed. Overall I must say I am disappointed in the room and the hotel. The bathroom is also poorly maintained with patches of something odd in the bottom of the bath tub and the shower curtain doesn't have a curved rod to keep it from attacking you while you shower. I regularly stay in downtown Toronto and know how expensive dining here can be but the prices in the restaurants on premises were even more than the much nicer hotels where I usually stay.
Great Hotel
- October 30, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We went to the metropolitan for our honeymoon and the service was almost always stellar. The front desk staff were quite friendly and extremely helpful with both big and small requests. Both restaurants (Lai Wah Heen and Hemisphere's) had excellent food (although a bit pricey, absolutely worth it). We recommend the chef's special pizza in Hemisphere's bistro. It's not always on the menu but if you ask for it, you'll be pleasantly surprised. Room service was just fine.
The second night we had to move rooms to get an ethernet connection, so it doesn't appear that all of their "luxury" rooms have it, as they seem to advertise. The first room was on the 23rd floor and was a very clean, almost new-looking room. The second room was on the 7th floor and, while identical in layout, was a little more beat up (read: used), but not detractingly so. The internet connection is 10MB, so a little slower, but acceptable. The lobby has free (unsecured) wireless if you don't get it in your room.
Room service was expensive (as expected) but very fast and pleasant.
We did not visit the pool area or the fitness center (both of which they have), so I cannot speak to the quality of those areas.
The location of the hotel is nearly perfect. Walking out the front door you turn left to hit Dundas street. From there, if you turn right you'll hit Eaton center and the square in a couple blocks for great shopping (and people watching). Turning left (perhaps hop a streetcar) will get you into Chinatown. Queen is just a few streets south (West Queen is an amazing art/music/clothes district).
Overall, you get what you pay for. It's a great hotel with efficient, friendly staff and more than reasonable accomodations.
HAPPY BUT DRY IN AUG 2008
- September 30, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Nice size room (king bed). Very clean every day fresh towels and terry cloth robes. Staff very friendly and helpful. The only bad thing was the pool was closed and they did not tell us until we had already checked in and we were there during the aug 2008 caribana. So very happy but dry. As long as the pool is open I would stay there again. Very good area to walk to everything. Had a ball
Nice hotel, staff doesn't know much about the hospitality business
- September 2, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We arrived early and were told check in time was three pm, checked our bags with the concierge and wen to to lunch. Upon returning at three the front desk person said "rooms not ready yet you'll have to wait." Sat in the lobby for 15 min. went back to the front desk and inquired about our room again the answer was a terse "it's not ready."
Waited 15 min. more went back to the desk same reply. I said that I thought check in was 3pm and was told that one couldn't check in before 3pm but 3pm was just the starting time to check in you couldn't actually check in until the room was ready.
I asked for the Manager.
The Manager was actually polite and apologetic that the room wasn't yet clean but didn't seem to have a solution either. I told him that I didn't have a specific room in mind any clean room would do. I had been traveling since five in the morning, was meeting friends for dinner at six and attending our two year old Godchilds birthday party and would like to shower, wrap some presents and not be late for the party. Just then a room became available.
The hotel itself was clean and well appointed. All other staff was polite and helpful. The front of the house personel should not be allowed to interact with the public! Or at least be trained before they become the public's first impresssion of the Hotel.
Stayed at the Royal York last visit, will again next vist. Going to San Francisco next month and I will be using travelocity because of this forum, I at least can vent a little but more importantly offer the Hotel and other travelers feedback on our experience. Thank You.