Upon entering our room on the 20th floor, the instant we opened the door there was a strange odor. I went to the window by the bed to set the air conditioner and realized the carpet was wet. I saw a maintenance guy in the hall and he said that the unit had been leaking but they had gotten it fixed. He got housekeeping to come up to the room and use a large machine to spray chemicals on the carpet to try and get rid of the smell. After going out to dinner and returning, the smell was even more sickening, smelling like mildew. I went down to the front desk to ask to change rooms and was informed by the clerk that the only room available was on the smoking floor. I phoned my husband in the room and he said absolutely not since neither of us liked the smell of smoke. Our room was the lesser of two evils. I asked the clerk if there wasn't something they could do for us, and his reply was "you can check out of the hotel but you'll be paying $ to $ a night for a room if you're lucky". I asked to speak to the manager and he informed me the manager was not in. He said he would relay the message and have the manager come check out the room, but the manager never showed. Some guy from housekeeping was kind enough to bring me a pair of bedroom slippers so my feet wouldn't get wet when I got out of bed. Needless to say, the carpet dried the next day, the room still stunk, and we got no apology or any kind of concession for our suffering noses. I would never use this hotel again.

Room was small for two people. Limited closet space. No table or seating to enjoy eating in or room service. No special touches. Reservation indicated a "luxury" room, but I've had much nicer accommodations at Holiday Inns and Hampton Inns. Both restaurants were excellent in every way. Concierge was not very helpful.

I got a great deal from Travel agent for a 4-night stay at this hotel. I was a little worried about the negtive feedback I saw for this hotel, but went anyway. So glad I did! The check-in was later than 3pm, which I didn't like, but it got better from there. The room was immaculate. I requested and received a high floor. I was on the 22nd floor with an amazing view of the CN Tower. The location was right in the center of everything. It was like 2 blocks from Eaton Centre and Younge St. The cleaning staff were so nice and brought ice to the room every night. Leave them a tip every morning and they are so thankful! Stay away from the mini-bar and bring your own. The bottled water on the bedside desk are free. I didn't know that until later. They also feature free local calls, which is different than other places I have stayed. I didn't bring the laptop, but they have Internet connections available for like $*/day. The pool and fitness area are quite small, but adequate. I would definitely recommend this hotel and would stay again.

Overall this hotel was okay but when we look at the rating, it was not in line with it's rating. The TV was awkwardly arranged in a cabinet with a bar and you could only open the door but so far and you had to be lying in bed to actually see the TV. In addition, unfortunately, our Airline-Air Canada lost our luggage. We instructed the airline of the date of our departure. On the morning we checked out (4:30AM) our luggage arrived later that day and the hotel held it because their record showed as if we were still there. We called back after we arrived back home and had to clarify and still close out our account. Overall this left a poor impression of how business is run there. Thank you.

Selecting a hotel can be a challange, but I made a good choice with the Metropolitan. Staff was helpful and the service was great.