Staff at Carlton were exceptionally friendly and helpful. Wine serving in lobby each evening was a great way to meet other guests and to begin the evening. Location was convenient to transportation and places we visited.

Staff at Carlton were exceptionally friendly and helpful. Wine serving in lobby each evening was a great way to meet other guests and to begin the evening. Location was convenient to transportation and places we visited.

If you want a place offering enough silence for a good night's sleep look further. Terrible experience: Our room had an old door connecting to the room next to us. It felt like it haven't even been there. I stayed with a kid and we had a hard time to ignore two men on their honeymoon partying all night. The recent renovation can't cover that this is an old building - not worth the money we paid. Will definitely not stay again and tell all my colleagues and friends.

Helpful and friendly staff, good room, easy access to transportation. It is not really close to anything but also not very far from anything. Being a moderate walk from Union Square seems to mean that we paid somewhat less than what we have paid for a hotel that is much closer. It also means a quieter location. I liked the comfort from the ceiling fans. The beds and pillows are firmer than what we are used to at home, but everything was is excellent condition. We use the MUNI and 2 lines run right past the front door. It was only 1 block from Polk and from Post, 2 short blocks from Van Ness, and 3 blocks from the California Street Cable Car (up the hill) or Geary (down the hill). Someone who is not willing to walk a few blocks might like it less, but I would rather save a few bucks from Union Square prices and get a little exercise. We have stayed there before and plan to return. It is a good, solid hotel with good service and a location that represents a reasonable compromise of convenience and value.

This was a great hotel. My mom and I get a weekend a year that we escape our busy lives and what a wonderful place to get away. The hotel staff is very friendly and helpful. Also the restaurant in the hotel is vegan friendly, hard to find.