- 4 out of 5
- Avg. Member Rating
- 9
- Reviews
Horribly Disappointed!
- June 3, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
Two years ago I booked a room for my elderly mother, for a special occasion over the course of several days. We tried to have a family dinner there, for 6, and the food was horrendous, too self consciously creative and just plain missed! in terms of taste, although presentation was nice. However the room my mother stayed in had BEDBUGS, and the service at the hotel was disappointing. We expected a 4 star experience, and for the money, should have had it.
A Syracuse Landmark
- May 24, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
My son's law school graduation from SU provided my first chance to visit Syracuse. The Genesse Grande Hotel was recommended and we weren't disappointed. The the grandeur of the lobby brought to mind travel of a bye-gone era. Door men helping with doors, grand chandliers, a small koi pond, and very helpful and curtious staff. The resturant was small, but the abience was wonderful and the food delicious; the cozy, leather seating in the bar was a perfect spot to chat, we choose not to have anything to drink and the staff never bothered us once we declined their services.
Our room was rather small, but clean and nicely appointed. Once again there was character in the room's decor- never once did we feel that we were in a chain hotel.
Beautiful lobby but........
- April 9, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
This hotel has a beautiful lobby and the restaurant offers a creative menu and good food. Our experience with the rooms and the hotel staff was not up to par for a hotel of this price range. We reserved two rooms and both of the rooms had sinks that either didn't hold water or drain properly. One of the rooms had a bath tub that allowed only for a shower but not a bath. Upon checking out we informed the front desk about these problems and were offered no apology, just a comment that they would make a note of our complaints.
We have family in the area and return trips to Syracuse will not include a stay here.
Great rooms!
- July 9, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
We had a tough time finding the hotel but called for directions and was impressed how helpful the staff was. We arrived late and was disappointed that the resturants and room service were closed. Our room was upgraded and we were very impressed with their "Conference Suite", spotless and losts of room. Overall a very classy hotel and we would recommend it to anyone.
If I could do it again
- March 9, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
I would...The atmosphere is very soothing, relaxing, classy, and beautiful. The shuttle service is the best feature.