- Desiree Koh
- First Reviewer
- 2 out of 5
- Avg. Member Rating
- 30
- Reviews
-
4
- Photos
Terrible experience
- December 25, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
This hotel is perfect example how not to run a business in this recession when customer satisfaction and being competitive are more important than ever before. The hotel room was not clean at all, someone spilled coke over the iron , the towels were worn and dirty and the bathroom walls were covered with hair which was disgusting. We spend only 2 days there and had to move to another hotel in the middle of our stay. I made 2 requests for the towells and the iron and surprusingly was told by the lady at the front desk that she has NOTHING to do but to write another request about the iron and that there are only 3 clean towells in the whole hotel 2 of wich she gave us the day before. When I told her that I am not happy with the service she offered me instantly to check me out. She did not even TRY to do sth. This place must be closed as soon as possible. Do not go there unless you want to experience the same problems like me. Also, online travel website is wrong by giving them 2.5 stars. This hotel does not deserve even half a star rating. 0 quality, 0 serice, 0 friendliness.
Don't book this hotel!
- November 21, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
We found the rooms in this hotel to be unacceptable. This was the worst room we have ever stayed in. The room had an aweful smell/odor to it. There was dirt on the walls and shelves in the closet. The carpet seemed to have never been cleaned since the hotel was built in the 60's. The bathroom was the same one since the 60's as well. The tub was not clean. The extra latch and catch on the door was missing. The towels were pitiful. I guess you could say that we would never, ever stay in this hotel again.
Unhappy travelers,
USA
Good Location
- November 19, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Great place if you are planning on spending time in south beach. I was able to walk everywhere from the hotel. It is old but the rooms were recently redone. The bathrooms were a still little outdated. Not bad for a hotel with history.. The tv was fuzzy. Keep in mind most dont go to south beach to sit in the room and watch tv though. I'm sure tv wasnt an option when originally built too. The bed was just right, as well as the new furnishings, very modern. The room had everthing you could need (safe iron, ironing board, desk, dresser, phone...). Even a walk in closet. The staff was A+. Parking is just a block away. Use the garage on 12th and Washington, behind the police station. I paid $20.00 for 24 hours. It has real security as well. The hotel was 2 blocks from the ocean, 3 blocks from Mango's..... The only real problem was the towles. I wouldnt dry my car with theirs. So if you can, bring your own...
cheap and close
- August 23, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We booked a cheap 4 night stay at the Bel Aire. Room was clean enough. Front desk very friendly. Everyone was bi-lingual. The hallway smelled funny but my room didn't. The room was old, but fine. The pool area was nice. The towels and pillows are small. But honestly, the hotel was so cheap I couldn't have expected more! I was within walking distance of everything that I wanted to do! Other reviewers pay for hamburger and then want steak...if you book the cheapest hotel you can find Don't Complain! You get what you pay for!
I wouldn't want to go here for a romantic get-away, but to go out and see South Beach this hotel worked for me! I was able to save money on the hotel, which is good considering how expensive everything else is in South Beach.
ok for the money
- June 30, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
This hotel is at a great location. 2 blocks to Ocean Drive and on the same street the majority of clubs. If you think you are going to get a five star hotel you better stay at a hotel that you pay five star money. This hotel is good if you are getting away for the weekend with friends and are looking to have a good time (you won't be in your room that much anyway). The price is excellent for the location. My room did not have any bugs, mildew or urine. The pool area is right on Washington Avenue. I would definitely stay here again.